Zeannosky Djingga

I’m a hard-working individual and great team player with experience in International and Domestic Ticketing Agent for Traveloka Project at ATI Business Group, where I gained excellence knowledge in GDS (Abacus/Sabre, Amadeus & Galileo) and B2B airline system. In my 1.5 years experience as Ticketing staff focusing on GDS reservations only, I have successfully exceeded the goal of making 50 reservations every day while maintaining accuracy and precision. Furthermore, as my previous experience was customer facing by providing helpful information, answering question, and negotiating makes me an individual who specialize in ticketing database management and customer support.

Data Analyst Ticketing – Traveloka Project

ATI Business Group (August2022-Now)

• Operating multiple GDS (Global Distribution System) such as Sabre; Galileo/Travelport, and Amadeus.
• Calculating fare value and analyzing data on the internal system in order to confirm the final results matches with client’s requirements.
• Respond to customer inquiries with accurate information from mostly ASEAN Regional (Indonesia, Malaysia, Singapore, Thailand, Vietnam and Philippine).
• Processing data received and ensuring the achievement of SLA in productivity and accuracy.
• Ensuring that all fares are audited according to the instructions.
• Dealing with Airlines Rules and policies.
• Reporting any issues or system error and limitations to the Team Leader or Fare Specialists.

Desk Collector

Bank Mandiri (Persero) Tbk

(October 2021 – August 2022)

• Performed first party collections by making at least 60 calls per day
• Aassisted customers over the phone to negotiate repayments
• Exceeded monthly goal with over IDR 100,000,000 collected per month
• Helped customers with money management and payment plans
• Completed daily and monthly calling report including newest customers situation

Marketing Communication

Ring-road City Walks

(July 2021 – September 2021)

• Advertise the Mall and more than 30 tenants on various media including social media
• Coordinate the design of promotional material and distribute in online and offline channels
• Monitor corporate website and social media pages and address clients’ queries
• Coordinate merchant participation for print and broadcast PR purposes
• Takes and edit a promotional video for Instagram Story & Reels

Certified Barista

Starbucks (Indonesia)

(May 2019 – June 2020)

• Conducted Coaching session to all soon-to-be Certified Barista in the store
• Memorize over 50 menu items and created custom drinks for 100-200 customer a shift
• Happily fulfilled customer orders including hot and cold beverages, seasonal offerings, and over 30 food items
• Provided friendly customer service all while remaining calm during periods of high volume
• Meticulously managed cash flow operations totaling IDR 5,000,000-15,000,000 per shift

Bachelor of English Literature| 3.50 GPA

Universitas Sumatera Utara, Faculty of Cultural Studies (2017-2021)

• Joined an organization, multiple events, and a leadership program
• Participate as event committee and host for one of a speaker at IMSI’s Symposium-FIB 2018
• Participate as performers at Fexhition-FIB 2018
• Participate as publication committee at IMSI’s Anniversary-FIB 2019