Senior technical account
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Hello, I am a Technical Account Manager Specialist, I like the field of Networking and IT. Over the years, I have honed my skills in this field and I like new challenges in my life.
Responsible for delivery requests and handling problems submitted by priority & signature customers, to be escalated to the relevant department based on delivery requests & problem handling by service categor
Carrying out updated technical documentation for customer priority & signature
Responsible for the level of complaints and priority & signature customer satisfaction
Responsible for analyzing network performance and customer priority & signature problems
Conduct regular meetings related to discussing SLA performance reports
Improve and maintain good relationships with priority & signature customers, as well as finding out customer needs as opportunities for upsells
Accompany priority & signature customer problem handling visits if needed
Create customer priority & signature SLA reports
Providing consultations to priority & signature customers regarding services and products
Direct priority & signature customers to add services and products
