About Us:

EcoFlow was born out of the dream of a group of battery engineers in 2017. Amid the global transition towards renewable energy, we lead the way forward with industry-leading portable power products, solar technology, and smart home energy solutions.
EcoFlow Europe is now actively participating in the innovation of residential energy storage and use technology, bringing Smart, Flexible and Reliable residential power solutions to thousands of homes.

Our Vision:

Our vision is to power a new world. It's a call to the future—an aspirational, technology-driven, eco-friendly future shared by everyone.

Our Mission:

Our mission from day one is to provide smart and eco-friendly energy solutions for individuals, families, and society at large. We are, were, and will continue to be a reliable and trusted energy companion for users around the world.

Your career with us:

At EcoFlow, we are all innovators with a diverse set of backgrounds, skill sets, interests and needs, united in the mission to Power a New World. Here, you will:

Find reliable peers, savvy mentors and see new career perspectives;
Meet new challenges, solution possibilities and chances to show yourself;
See wider, grow faster and to be outstanding.

We're now looking for an associate-middle level Technical Service Engineer - Hotline, this position is full-time and 100% remote from Ireland.

Your challenges:

Responsible for providing after-sales technical support of products for all EcoFlow product series via Chat, Hotline and other online channels;
Maintain good relationships and work closely with EcoFlow key accounts and sales channels, collaborate with internal resources to ensure technical problems from delivery channels are appropriately solved;
Record EcoFlow Product Solution decks and respective technical materials for product promotion and after-sales service related uses;
Stay tuned for industry trends, collect and record EcoFlow product technical feedback and product iteration suggestions for EcoFlow;
Complete customer service ticket entry and record the work details;
Proactively manage other challenges at work.

Your profile includes:

3+ years of previous working experience as technical service engineer ideally for solar panels, power storage, batteries electrical tools companies;
Electrical engineering degree is preferred;
Fluent English - proficiency in Mandarin and additional European languages is a plus;
Customer oriented and strong service mindset;
Proficient in using tools such as MS Word, Excel, Visio etc;
Self-driven, prudent, patient, able to work independently;
Work well under pressure and is a self starter.

What we offer:

Competitive salary package and performance based bonus;
An environment focused on merit that enables professional growth and skills development;
A positive and warm team with transparent information transferring.

Why EcoFlow:

"EcoFlow is among a number of tech startups that have a particular strength that can make them competitive on the global stage."----Bloomberg

"The EcoFlow BLADE represents a new generation of mowers that dispense with the need for an electronic fence."----The Wall Street Journal

"The product was impressively well designed back then and the company’s products have only gotten better."----Forbes

We are looking forward to you joining our team!

Website: https://www.ecoflow.com/

Social Media: Facebook | Twitter | Instagram | YouTube

EU Headquarter Address: EcoFlow Deutschland GmbH, Speditionsstrasse 17, 40221 Düsseldorf, Germany

Technical Support Engineer

Job description