Руслана Мельник

Customer service professional with experience in premium restaurants, retail, and service operations. Skilled in cash handling, payment processing, customer relations, and maintaining high hospitality standards. A multilingual communicator in English, Russian, and Ukrainian, recognised for adaptability, accuracy, and calm performance in busy environments.

Barista at O'Brien's Sandwich Bar (2025-02 – Present)

• Prepared and served coffee, hot beverages, sandwiches, and other menu items efficiently while maintaining consistent quality and presentation.
• Provided friendly customer service, accurately processed cash and card payments, and responded promptly to individual requests.
• Maintained a clean, organised workstation and followed food safety, hygiene, and stock rotation procedures throughout each shift.

Waiter at Rinuccini (2024-08 – 2025-01)

• Delivered attentive guest service in a fine-dining environment and maintained professional hospitality standards.
• Worked effectively under pressure while supporting colleagues during busy services.

Floor Assistant at SuperValu (2023-10 – 2024-06)

• Assisted with daily store operations, product presentation, and maintaining an organised shop floor.
• Supported customer service and checkout processes, including accurate cash and card transactions.

Laundry & Dry Cleaning Assistant at Mr. Tubs (2023-03 – 2023-09)

• Assisted customers with orders and service requests in a courteous and efficient manner.
• Maintained accurate customer records and tracked orders through collection and completion.

Waiter at Anatolia (2022-07 – 2023-02)

• Served customers efficiently, processed orders, and ensured guest satisfaction.
• Maintained cleanliness, organisation, and service standards throughout the dining area.

– National Technical University