Aline Munhoz

Highly organized, adaptable, and customer-focused professional with over 25 years of experience in administration, customer service, and operational support. Possesses a deep passion for literature and exceptional communication skills, with a proven track record of managing inventory, handling complex scheduling, and delivering a welcoming environment for visitors. Experienced in fast-paced corporate environments, now looking to leverage transferable administrative, organizational, and interpersonal skills into a dynamic Sales & Customer Assistant role within a bookstore or library environment.

Customer & Administrative Support Assistant - Instituto Pacto Contra a Fome - Brazil

(2024-01 - 2026-01)

• Managed daily office operations, ensuring a welcoming, neat, and highly organized environment for all visitors.
• Coordinated private and institutional events, managing logistics, guest lists, and on-site hospitality.
• Maintained precise database records, tracking department invoices and supplier documentation.

Administrative & Operations Assistant - Refinaria de Petróleos de Manguinhos S.A. - Brazil

(2021-10 - 2023-12)

• Delivered direct support in handling confidential documentation, corporate calendar coordination, and meeting logistics.
• Optimized file retrieval by implementing efficient digital tracking and electronic archiving processes.

Bilingual Customer Service & Office Support - New Era Brasil - Brazil

(2012-01 - 2020-01)

• Acted as the primary point of contact for international visitors and employees, delivering top-tier customer service.
• Managed the company's extensive contract archive and coordinated high-volume incoming/outgoing courier shipments.
• Oversaw office facilities and common areas to maintain a welcoming, safe, and organized retail-ready standard.
• Managed corporate credit cards and cross-referenced complex financial expense reports with the Finance department.

Sales Analyst & Operational Assistant - Sony Brasil - Brazil

(2002-09 - 2011-02)

• Promoted to the Sales Department to provide administrative and logistical support to Key Account Managers.
• Coordinated complex sales logistics, handled order processing, and ensured seamless communication with clients.
• Managed high-volume calendars, screened communications, and organized large-scale corporate events.

Administrative Assistant - Ericsson Telecom - Brazil

(1999-01 - 2001-12)

Early career experience

Higher Education Diploma - Office Automation and Executive Secretariat - FATEC – São Paulo College of Technology