A dynamic professional with over 20 years of rich experience in handling client servicing operations with key focus on top line profitability while ensuring optimal utilization of resources & delivering knowledge solutions for client’s business problems processes in customer service industry.
Developed competency in establishing performance-driven culture that ensures accountability and personal ownership, lead, develop, coach, and motivated all cross-cultural teams, to achieve goals profitably.
Efficient in interfacing with institutional & corporate clients.
Demonstrated abilities in implementing process control procedures as per statutory requirements; designing Internal Control/Reporting Systems towards the accomplishment of business goals.
