Trust & Safety Content Moderator - ACCENTURE Plc - Dublin
(2021-11)
- Policy Enforcement: Consistently achieved 98%+ accuracy ratings while enforcing complex community guidelines and safety policies. Acted as a Tier 2 point of contact, resolving complex and sensitive cases escalated from Tier 1.
- Decision Making: Made independent decisions on sensitive and high-priority content to ensure platform integrity and user safety.
- Trend Analysis: Identified and escalated emerging trends in harmful content, contributing to the proactive update of internal policy documents.
- Leveraged bilingual skills (Croatian/English) to handle diverse content queues effectively.
Warehouse operative - SYSCO LTD Ireland - Dublin
(2021-04 - 2021-10)
- Picking orders in ambient, cooler and freezer storages
- Labelling and dispatching products
- Loading the trucks
Goods in Administrator - UNIPHAR - Dublin
(2020-03 - 2021-03)
- Booking in deliveries and organising the delivery schedule.
- Taking in deliveries and booking in stock on to the system.
- Goods return duties from Customers.
- Goods return duties to suppliers.
- General administrative requirements, answering the telephone, preparing reports, etc.
General Operative - DAWN MEATS - Waterford
(2019-07 - 2020-02)
- Picking orders, packing, loading the trucks.
- General warehouse duties.
General Operative - KELTECH ENGINEERING - Waterford
(2019-04 - 2019-06)
- Metal folding machine operative.
- Working to specific deadlines and ensuring that daily production targets are met.
- Resolving any technical problems that may affect production.
- Ensuring efficient daily set up for manufacturing of key pieces of equipment.
Delivery driver - GLS - General Logistics Systems - Croatia
(2016-11 - 2019-02)
- Loading, transporting, and delivering items to clients or businesses.
- Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct.
- Loading and unloading items from vehicles.
- Accepting payments for delivered items.
- Preparing reports and other documents relating to deliveries.
Delivery driver - WEBER ESCAL, d.o.o. - Croatia
(2015-02 - 2016-10)
- Delivering packages to clients and businesses.
- Accepting payments for delivered items.
Real estate Agent - MN NEKRETNINE - Croatia
(2012-09 - 2014-05)
- Providing guidance and assisting sellers and buyers in marketing and selling and purchasing property.
- Counselling clients on market conditions and prices.
- Showing properties to potential buyers and renters.
- Present purchase offers to sellers.
- Promote properties with ads, listings, and open houses.
- Prepare loyalty contracts, purchase agreements, rental agreements, and other documents for each real estate transaction.
Contact centre agent - PANOEX d.o.o. - Croatia
(2012-02 - 2012-07)
- Speaking with and advising the customers via email, live chat or on the phone.
- Promoting company's products and services.
- Dealing with customer complaints.
- Ensuring that sales targets are met.
- Identifying and assessing a customer's needs to ensure they are satisfied.
Insurance agent - HELIOS OSIGURANJE - Croatia
(2010-11 - 2011-12)
- Identifying sales opportunities for insurance plans and overseeing a portfolio of clients.
- Identifying risk management strategies.
- Handling policy renewals and tracking claims.
- Respond to clients' insurance-related questions and issues.
Traveling salesperson - MOZAIK KNJIGA ZAGREB - Croatia
(2009-11 - 2010-10)
- Selling the company's products to customers within given territory.
- Building and maintaining relationships with new and repeat customers.
- Maintain records of sales.
- Educating customers on company's products.
