Assistant Facilities Manager - Translink
(2023-06)
Designated contact for Soft FM Contractors overseeing PPM (Planned Preventative Maintenance) and reactive tasks within the property department.
- Monitor Contractors performance through joint audits following NEC 4 Guideline
- Assist and support the senior Facilities Manager on the running of the NEC4 Translink Framework that includes, Office and depot cleaning (Worth 17 million in the first 4 years), window cleaning, Café Services, washroom services, Pest control & Consumables
- Review scopes and specifications for all framework before Tender is sent out
- Reviewed and marked Tender submissions for new NEC 4 framework contract
- Reviewed and market Tender Submissions for the Translink winter maintenance contract that start at the end of 2025 worth 1.4 million and then went on to be their point of contact for smooth operation of contract and access to sites, this contract was awarded to Saltworks
- Collated data for Framework, Spend Reports using Agresso for financial usage of consumables, footfall figures for station
- Worked closely with Contractor Bee space to install sensor data for station across the Network, including Belfast Grand Central, this date focused on footfall of staff canteen and footfall in the station to determine best cleaning regimes and value for money
- Designated contact for the soft FM contract during construction and after for the opening of Belfast Grand Central Station, worked along with Saltworks, RiverRidge, Bidvest Noonan, Concept, Lamont, Baxter Storey, Kimberley Clarke, Carey Cleaning Machines, Fire Safety Solution, MCL & Greenview
- Worked alongside a nominated Contractor for a weekend to ensure the project for the fitout of all soap, Hand towel and Sanitiser dispensers were installed and operating and cleaned alongside Bidvest Noonan before the official opening of Belfast Grand Central Station in September 2024
- Worked alongside Safe Safety Solutions to ensure Belfast Grand Central conformed to Building British Standards prior to official opening
- Manage the fire Safety equipment throughout all of the Translink Estate (Evac chairs & fire extinguishers)
- Built strong working relationships with Housekeeping and café service team
- Monitor spend age using Agresso raising spend reports
- Carry out cleaning audits and joint audits with contractors to make sure cleaning is kept to a high standard
- Hold weekly contract meeting with contractors to ensure all jobs are completed on time and also cover health & safety and financial queries
- Work closing with AP to ensure payments for contractors
- Work closing with Health & Safety to ensure all contractors a following strict guideline working at heights (operative hold their IPAF certification, near public & track line and that they hold their PTS Certification
Business Support Team Leader - G4S
(2020-08 - 2023-06)
Designated contact for Key account customers, ADT (Assisting with Northern Ireland Prison Service), Belfast Northern Health Service & Gordon's Chemists Ltd.
- Attend site meetings with management to create recommendation to ensure good work practice and performance is carried out to keep contract moving smoothly
- Approve holidays & time sheets for memebers of staff through recruitment agencies
- Lead & Manage Administration team for smooth running for Business Support in Northern Ireland
- Carry out One to one's with team members on a monthly bases to ensure smooth running of team
- Review CV'S and interview staff when needed
- Trusted to select and hire staff accordingly
- Co-ordinate call outs for customers as and when required to support company helpdesk as and when required
- Provide support and work along side Credit Control to monitor customer statements to keep a smoothing flow of revenue for the Business
- Support Regional Installation Manager Invoicing installation job
- Prepare invoices and backing for customers
- Order Kit to support Response/ Planned maintenance for customers
- Create quotes pricing time & material jobs from PPM recommendations
- Train new staff as a when required
- Assist management and engineers booking travel arrangements on booking platform Altour
- Support finance to assist keeping Northern Ireland aged debt to a minimum and provide update to senior management during weekly debt call
- Support and undertake such other relevant duties as and when required
- Hold weekly Helpdesk meeting to ensure all calls are closed off on Concept Evolutions
Facilities Co-Coordinator - Harvey Group PLC - 14 Glenwell Road, Glengormley
(2013-06 - 2020-08)
Log calls on Redsky, Harvey Group's computer-based software received via by telephone or email covering a vast Varity of maintenance issues, Fire Alarm, CCTV, Plumbing, automatic door, BMS & Air-conditioning.
- Provide maintenance support to clients, Interserve, (9 Schools & Collage across Northern Ireland, Belfast Met & City Quays
- Assisting with the preparation and delivery of planned, reactive maintenance programmes while ensuring compliance with statuary legislation and following good industry practice
- Monitor calls using traffic light system to meet SLA's instructed by clients
- Update calls on software on progress of job, following up on updates to advise clients in a timely manner
- Provide Engineers with purchase orders for materials
- Source and order materials for clients
- Provide purchase order to relevant sub-contractors to carry out work
- Update invoices to allow the accounts department to process jobs for payments
- Print and prepare PPM paperwork for engineer to carry out PPM tasks for the week ahead. On return sign, off as completed and pass to the relevant manager to review and check additional work to be priced
- Review weekly paperwork from engineers and arrange further work to get jobs completed
- Price work sheets according to agreed rates in preparation for invoicing
Customers Service Administrator - Blackburne Intergraded M&E - Antrim
(2009-04 - 2013-06)
Logs calls via telephone or Email for customers, Amey –PSNI for any Mechanical /Electrical maintenance issues.
- Monitor calls to meet SLA
- Receive weekly paper work and prepare for invoicing, then pass to QS Department in preparation for invoicing
- Update calls
- Keep neat and tidy filling system and follow companies clean desk policy
