Crina Bordei

Over 20 years' experience in customer service and sales. Excellent team player with a natural ability to include others and understanding other peoples' perspectives. Strong proven administration skills. Looking to join a company where I can use my skills and learn new ones.

Relief Porter - South Dublin County Council

(2025-06)

The general supervision of entrances, on daily basis to check public areas (Concourse, Council chamber, Members Rooms, Coffee dock, corridors and hallways at County Hall ensuring they are in tidy condition and doors are kept closed and business secure.

• Maintenance or order in public areas and the surveillance of members of the public in the Concourse
• Maintaining required checks on the security alarm system
• Use of the Safe Pass system to document visitors to SDCC and to ensure than no unauthorized person gains access to upper floors of the building or internal offices. Printing off prebooked visitor passes and passes for those who arrive on the day.
• Control access and patrolling Council car park if and when required
• Handling out forms and answering questions from members of the public
• Acceptance of couriered items and tenders
• Directing members of the public as necessary and conducting them to meetings with officials booked trough the Safe Pass system if required
• Issues of access cards to selected contractors
• Reception and checking of goods delivered as required and transmission of goods to correct floors/sections. Liaison with Civic Maintenance Staff to ensure deliveries to departments from stores as required.
• Collecting of morning post, sorting of incoming post and distribution of post to departments

Beauty Advisor/Counter manager - Dublin and Cork Duty Free at Dublin Airport

(2016 - 2025)

Brand's image ambassador for Elizabeth Arden Travel Retail

• Achieving individual and account retail targets, increase sales and grow the business of the point of sales by providing outstanding customer service.
• Approaching customers with an enthusiastic and easy-going opening and achieving sales
• Providing outstanding quality of service by following the Brand's sales techniques
• Welcoming customers, greet them, ask questions, listen and identify customer needs
• Suggesting the product that corresponds to customer needs by explaining benefits
• Increase sales by always suggesting additional sales promoting and explain Shop & Collect
• Invite customers to experience a speed service
• Fully utilizing all tools and speed services provided by the brand to offer an unforgettable customer experience.
• Ensuring all accounts on counter directives are understood and adhered to
• Implement tailored events and on counter activity to ensure business plan is delivered
• Complete all paper work and administration required by Elizabeth Arden and the Store accurately and on time
• Provide regular feedback to your Travel Retail Manager
• Develop and maintain good working relationships with all colleagues.

Sales Consultant - ASC Airport Services Consolidated Ltd

(2011 - 2017)

• Approaching and engaging customers, link sell, substitute sell, cross sell
• Provide the highest levels of customer service and Airport information
• Be responsible for the security of stock and cash
• To ensure that the shops are strongly merchandised
• Works through assigned tasks in an effective manner while considering key priorities, H&S requirements and KPI's
• Work effectively & efficiently as part of a team
• Demonstrate a clear balance between dealing with the customer at the register and actively approaching and engaging the customer on the shop floor
• Good knowledge of key selling lines in each category

Sales Consultant - Next Retail Ltd - West End Retail Park

(2007 - 2011)

• Working effectively in a team setting
• Served customers and provided product information
• Retail replenishment: tagging ,pricing, organizing stock and merchandising
• Dealing with customer complaints using communication skills
• Answered calls and organize orders
• Knowledge and application of merchandising standards within the store
• Full adherence to retail sales transaction and cash handling procedure

Waitress - La Paloma Restaurant

(2000 - 2006)

• Working effectively in a team setting
• Continuously acquiring product and service knowledge
• Dealing effectively with customer complaints using communication skills
• Answered calls and taking bookings
• Improving advertising and enhancing customer service
• Give training and supervising staff, also give support and motivating them
• Responsible for cash transactions

Full-time Sales Assistant - Via Veneto, Grafton Street, Dublin, and Fabio of Florence, Blackrock SC, Dublin

(1998 - 2000)

• Served customers and provided product information, cash handling and stock control

BA - Accountancy and Economics - Dimitrie Cantemir, Iasi, Romania (1995 - 1997)

Leaving Certificate - Cuza-Voda Secondary, Husi, Romania (1994)