Derek O’Sullivan

Extensive experience in the retail banking and sports-betting industries has provided me with the ability to offer quality customer service in high pressure environments both as a team member and on a management level.

Customer Service Clerk at An Post (2024-10 – Present)

Delivering frontline customer service and support to An Post customers.

• Assisting customers with various services inc. social welfare payments, banking installments and withdrawals, and mailing.
• Additional responsibilities inc. cash handling, daily documentation and reporting, and acting as Relief Branch Manager upon occasion.

Clerical Assistant at Cathedral Credit Union (2023-07 – 2024-01)

Carrying out a wide range of administrative and operational activities that contributed to the effective running of the credit union.

• Providing quality services to members including front office, teller, member services, and back - office duties.
• Exceeding KPI targets in multiple areas inc. Customer Feedback.

Customer Service Associate at Ulster Bank (2022-10 – 2023-04)

Providing professional customer service within a retail banking environment.

• Customer assistance via in-person, email, and phone, focused on developing new business and building strong relationships with existing clients.
• Administrative duties including cash handling, monitoring and balancing of ATM, vault and cash stock balances.
• Reporting and data entry/collection including quarterly branch audits, anti - money laundering monitoring documentation and branch performance reports.

Shop Manager / District Coordinator at Paddy Power (2012-03 – 2022-07)

Overseeing the daily running of a busy sports - betting outlet and coordinating staffing for branches throughout the area.

• Coordination, including training, supervision, and rostering, for staff in an area consisting of 18 shops and over 50 staff members.
• Maintained operational excellence in-line with company targets and industry guidelines and fostered relationships within the local community.
• During Covid-19 pandemic, ensured minimum staffing levels were met across all area outlets at a time when, in a single week, we had up to 20 absentee days. Despite a challenging environment, no store closed during this period due to my strong, dynamic approach to staff coordination.

Shop Manager at Paddy Power (1994-02 – 2012-02)

Overseeing daily operations of a branch location which I initially joined in a junior capacity a few years prior.