Dorien Dierkx

I have an academic background in anthropology and development studies, with a focus on urban planning. However, the last couple of years, my career took me into the direction of insurance administration and more recently, content moderation. I have built experience in a very customer/client driven environment, as well as back-office operations where attention to detail, and problem-solving, and language (Dutch) skills were required.

I have further experience in communications/content creation for the UNHABITAT (PSUP) Participatory Slum Upgrading Project website. I have the ability to quickly learn and adapt to new environments and processes, and carry out my tasks with due diligence.

Labelling QA Specialist - TikTok

(2024-01 - 2026-12)

• Conducting regular calibration meetings both internally with project POC's, as well as externally with vendor partners to ensure (cross) market alignment, close policy gaps and address misinterpretations of the policy, provide feedback on execution, and cascade policy updates and knowledge to your teams.
• Performing weekly audits and providing RCA analysis of errors and feedback to respective teams. Compile & deliver regular performance data reports to SME & management teams as required.
• Identifying and assessing areas for performance improvement across relevant markets, and being solution driven and proactive in delivering these solutions.
• Identifying cultural, socio, geographical and political trends within my market, and finding proper alignment between various teams.
• Responding to vendor questions on market specific trends and policy clarification where needed.
• Training and refresher training of vendor partners on new or changing policies.
• Support project POC's with further development/feedback on project SOP's.
• Perform regular queue moderation, as well as balance efficient delivery of tasks in each queue through relevant platforms

Trust & Safety Video Content Reviewer - Dutch/Process Executive - Cognizant

(2023-01 - 2024-12)

• Performing daily queue moderation.
• Analyzing and identifying content on creator channels that is not in compliance with requirements and flag for action in a timely manner.
• Understanding and remaining up to date with client's policies and guidelines.
• Identifying gaps/discrepancies in policy as well as escalating new trends in the Dutch market through the appropriate channels.

Underwriting Assistant - Liberty Specialty Markets - Dublin, Ireland

(2020-01 - 2022-12)

• Maintaining and processing of policy accounts through accurate data entry.
• Close collaboration with underwriters to ensure accurate policy contracts are given to insurance customers.
• Training of new hires, as well as external consultants.

Policy administrator - TAF Insurance - Eindhoven, The Netherlands

(2020-01 - 2020-12)

• Policy processing: new applications and changes to existing policies.
• Customer support and collaboration with insurance brokers.
• Training new hires and participating in daily stand up meetings in which issues are flagged and addressed in a timely manner.

Intern - Participatory Slum Upgrading Programme - UN-HABITAT - Nairobi, Kenya

(2017-01 - 2018-12)

• Research on community service centers, and content creation for the office's social media channels.

Msc - Urban Environmental Management, Land use planning - Wageningen University (2015-01 - 2019-12)

BA - Cultural Anthropology and Development Studies - Radboud University, Nijmegen (2012-01 - 2015-12)

A-levels Cambridge Exams, IGCSE Cambridge Exams - Maths, Geography, Applied ICT, English, Maths, Economics and Geography, Music, Physics, French - Brookhouse International School (2006-01 - 2012-12)

Certificate - Dutch Language Lessons (NTC-lessen) (2006-01 - 2010-12)