Eilis Morrissey

Organised and experienced customer and commercial support professional with over nine years' experience across B2B software, customer service, account management, sales and administration. Six years' experience with Avvio (SHR Group), supporting customers within a fast-paced software environment, coordinating website projects, maintaining accurate customer records and working across multiple internal teams. Highly organised and confident managing competing priorities, customer communications, digital records and deadlines.

Strong working knowledge of Microsoft Office, with experience using CRM and software systems, data management and website content and design tools. Recently completed a QQI Level 5 Business Administration (Merit) to further develop administrative skills. Following a planned career break to care for young family, now seeking a flexible part-time opportunity where I can contribute organisational skills, customer experience and strong attention to detail.

Customisation Specialist / Design Updates Team - AVVIO (SHR GROUP)

(2018-05 - 2024-03)

Managed a high volume of customer website customisation and design requests within a B2B software environment.

• Coordinated multiple concurrent customer projects, prioritising requests and ensuring work was completed accurately and on time.
• Communicated directly with customers and internal teams to clarify requirements, provide updates and resolve queries.
• Implemented website design and content updates using CSS, HTML and internal web-based software tools.
• Maintained accurate customer information, project records and documentation across internal systems.
• Quality-checked website updates to ensure accuracy, consistency and correct implementation.
• Worked closely with colleagues across customer-facing and technical teams to deliver customer requirements.
• Managed competing priorities independently within a fast-paced, deadline-driven environment.
• Resolved customer queries efficiently while maintaining a high standard of service and attention to detail.

Business Development Executive - SELLING SIMPLIFIED

(2017-03 - 2017-09)

• Managed client accounts and maintained professional customer relationships.
• Maintained accurate CRM records and customer information.
• Scheduled meetings, managed follow-ups and coordinated client communications.
• Supported the sales process through organised administration and account management.

Advertising Sales Executive - LIMERICK POST

(2016-11 - 2017-03)

• Managed advertising accounts and maintained strong customer relationships.
• Prepared quotations and coordinated advertising schedules.
• Managed client communications and ensured customer requirements were followed through accurately.

Sales Consultant / Payments Specialist - SMARTPAY - Auckland, New Zealand

(2015-10 - 2016-10)

• Managed business customer accounts and provided ongoing customer support.
• Assisted businesses with payment solutions and account queries.
• Maintained accurate customer records and documentation.
• Delivered professional customer service in a busy commercial environment.

Business Development Executive - SPIN SOUTH WEST

(2014-08 - 2015-10)

• Developed and maintained relationships with local business customers.
• Managed client communications and sales administration.
• Coordinated advertising requirements and maintained accurate customer information.

QQI Level 5 Business Administration - Business Administration - The Open College (2025)

Higher Diploma - Creative Multimedia Programming - Limerick Institute of Technology

BA - English & Media - Mary Immaculate College