Gerard Carolan

I am a reliable and well organized individual who has a proven track record of successfully prioritizing workloads. When under pressure I am able to use my own initiative and make decisions as well as being able to meet deadlines. I am a good team player who enjoys communicating with clients both face to face and over the telephone.

Customer Service Agent at Concentrix-EE PAYG - EE PAYM campaign (2022-06 – Present)

• Delivered expert advice on products, services, billing, and plans, helping customers make informed and cost-effective decisions.
• Handled sales inquiries and provided tailored recommendations to drive customer satisfaction and retention.
• Managed complaints efficiently, resolving issues promptly and maintaining positive client relationships.
• Performed general administrative duties, ensuring smooth day-to-day operations and accurate record-keeping.
• Trained and upskilled staff in communication, customer service, and product knowledge to improve team performance.
• Provided ongoing support to colleagues, fostering collaboration and a high-performing team environment.

Managerial Supervisor at Homesavers (2021-10 – 2022-06)

• Delivered excellent customer service and supported sales to meet and exceed store targets.
• Organized stock and implemented effective merchandising displays to maximize product visibility.
• Assisted with store setup, replenishment, and layout changes as part of the implementation team.
• Led and supported team members to ensure smooth daily operations and strong performance.
• Completed administrative duties, including cash handling, safe counting, and daily till reconciliation.
• Managed staff rotas and coordinated workloads to maintain efficient store coverage.
• Conducted regular stock takes and inventory checks to ensure accurate stock control.
• Gained experience in processing and managing store orders to maintain product availability.

Sales Advisor at Curry’s (2017-03 – 2021-08)

• Delivered excellent customer service and consistently achieved personal and team KPIs.
• Promoted and sold Sky Ireland products — including home phone, TV, and broadband — as an in-store sales agent.
• Acted as a Customer Champion, motivating colleagues and supporting them in reaching store sales and performance targets.
• Processed finance applications accurately and ensured compliance with company procedures.
• Balanced the store safe and managed daily cash handling responsibilities.
• Conducted staff observations to assess performance and drive continuous improvement.
• Supported the implementation team in setting up and replenishing store stock.
• Merchandised stock effectively, ensuring products were displayed in the correct areas and aligned with brand standards.

Retail support at Sligo Leader Partnership Company Old Tax Office (2015-05 – 2016-05)

• Assisted customers on the shop floor and operated the till to ensure smooth transactions.
• Steamed, priced, and tagged clothing items, maintaining a tidy and organized sales area.
• Sorted and processed donations, ensuring quality standards and efficient stock rotation.
• Provided friendly and helpful customer service, creating a positive shopping experience.
• Supported daily store upkeep, including cleaning and organizing displays to company standards.

Administrator at Langan McNeill & Carroll Residents Association Administration (2008-11 – 2015-04)

• Took accurate minutes during meetings and distributed them to relevant stakeholders.
• Composed and sent professional emails to government departments, community groups, and local residents.
• Designed and created leaflets to promote community initiatives and delivered them to residents.
• Planned and organized a successful street party, including coordinating raffle prizes and event logistics.
• Supported community engagement and communication efforts to strengthen local participation.

Customer Service Support at Linda Foley HSE Sligo University Hospital (2013-04 – 2013-05)

• Photocopied, scanned, and bound documents accurately for departmental use.
• Located and organized charts and reports, ensuring quick access to essential information.
• Sorted and filed Emergency Department (ED) reports, maintaining confidentiality and accuracy.
• Supported administrative staff with general office duties to ensure smooth workflow.

FÁS course in ICT with heritage and genealogy – FÁS (2010 – 2011)

FÁS Course in retail Sales and Customer Service – FÁS (2008 – 2009)

– Sligo College of Further Education (2007 – 2008)

Leaving – Ballinode College Clarion Road Co. Sligo (2002 – 2007)