Heather Porteous

Great communication skills. Have good work ethics. Great at problem solving and working as a team, and working in fast paced environments. Good time management and time keeping. Quick learner of new skills. Familiar with Microsoft, excel, socrates applications, Healthmail.

Clerical Officer Grade III at HSE finance shared services (2025-06 – Present)

• Checking customer medical payments
• Payment logs
• Telephone /email queries
• Microsoft excel spreadsheets
• Printing receipts
• Administration
• Recording data
• Sap systems, crm system, etc

Medical Secretary at Dooctor.ie (2024-06 – Present)

• Registering patients details
• Answering calls
• Emails
• Scanning reports for doctors
• Cash handling and processing end of day reports
• Data entry
• General administration
• Medical terminology
• Stock check of phlebotomy equipment
• Microsoft word
• Cloud
• Microsoft excel
• Creating patient charts
• Liaison with doctor re patient queries

Administrative Assistant/Receptionist at Kilkenny County Council the watershed leisure complex (2023-01 – 2023-09)

• Booking customers into gym, leisure classes
• Data entry /spreadsheets etc
• Answering switchboard, general enquires
• Emails
• Stock checking
• Cash handling
• End of day reports
• Emergency defibrillator training, health and safety lifesaving

OTC pharmacy assistant at Mc Cauley Health and Beauty Pharmacy (2022-02 – 2022-10)

• Serving of OTC medicines
• Beauty training and skin care
• Vitamins training
• Stock checks
• Cash handling
• Advising customers of correct otc meds to be given etc

Level 4 in Pharmacy asst and medical terminolgy course in Pharmacy – ETB (2019-08 – 2020-07)

Level 5 in Nursing studies in Nursing – Ormonde college (2013-09 – 2014-04)

Equivalent leaving certificate (GCSE) in General Education – Beeslack high school