Hugh Green

Experienced operational and technology professional with 7+ years' experience coordinating teams, workloads and service delivery across complex, fast-paced environments, working with technical, business and customer-facing stakeholders. Experienced in operational planning, prioritising competing demands, monitoring performance, managing issues and risks, analysing information to support decision-making, and driving continuous improvement. Strong background in leading operational activity and coordinating work across teams, including experience as a Data Team Leader responsible for global client delivery, workload coordination, performance monitoring and prioritisation.

Experienced in acting as a link between operational teams and senior/business stakeholders, communicating complex information clearly and providing structured updates on progress, priorities, issues and risks. Additional experience includes 15 years running Composac Ireland, including research and policy-related work on compostable products and the Plastic Bag Levy, engagement with government bodies, contract negotiation and development of biodiversity and environmental initiatives.

Manager CCA – Consulting (Data Requests) at Flywheel (2024-08 – 2026-04)

• Coordinated a high-volume portfolio of operational and technical requests, balancing competing priorities and ensuring activity remained aligned with business needs.
• Worked across Product, Engineering, DevOps and Operations teams to coordinate delivery and maintain visibility of priorities, progress, risks and dependencies.
• Assessed incoming requests and prioritised work according to business impact, operational requirements and available technical capacity.
• Provided structured updates to stakeholders on progress, priorities, issues, risks and expected timelines.
• Worked with technical and business stakeholders to clarify requirements and ensure that work was clearly understood before implementation.
• Analysed recurring operational issues and worked collaboratively with Engineering teams to identify longer-term improvements.
• Supported data migrations, SFTP onboarding and platform enhancements while maintaining accurate documentation and operational records.
• Coordinated competing demands across multiple stakeholder groups and supported effective escalation and resolution of issues.
• Acted as a key connection between business needs and operational/technical teams, helping translate requirements into practical actions.
• Used analytical information and operational trends to identify areas for improvement in service delivery and working practices.
• Supported continuous improvement across data and technology operations.

Technical Support Specialist – Data Team at Flywheel (2022-10 – 2024-08)

• Coordinated the investigation and resolution of complex operational and technical issues affecting data applications.
• Worked closely with Engineering and Customer Success teams to assess priorities, impact and appropriate actions.
• Communicated complex technical issues and constraints clearly to customers, business stakeholders and non-technical colleagues.
• Produced reports, documentation and knowledge materials to improve service quality and operational consistency.
• Supported ongoing maintenance and enhancement of data applications and services.
• Analysed recurring issues and identified opportunities to improve processes and service delivery.
• Balanced customer requirements with technical priorities and operational considerations.

Third Line Support Specialist at Edge by Ascential (2021-01 – 2022-10)

• Managed complex operational and technical incidents, coordinating activities across technical teams to achieve timely resolution.
• Prioritised issues according to impact, urgency and business requirements.
• Communicated risks, constraints, impacts and resolutions clearly to customers and stakeholders.
• Maintained operational documentation and knowledge resources to support consistent service delivery.
• Worked with Scrum Masters and technical teams to coordinate activity within an Agile environment.
• Analysed recurring operational issues and trends to identify opportunities for service and process improvement.
• Supported effective escalation and resolution of complex issues.

Data Team Leader at Edge by Ascential (2017-08 – 2021-01)

• Led operational planning and workload coordination for global client delivery.
• Coordinated team workloads and priorities to support effective and timely service delivery.
• Monitored team performance and maintained visibility of workloads, priorities and delivery requirements.
• Worked across technical and business teams to support successful product releases and customer onboarding.
• Managed competing priorities within a global client-delivery environment.
• Supported continuous improvement initiatives aimed at improving operational efficiency and service quality.
• Used performance and operational information to support prioritisation and decision-making.
• Coordinated operational activity across teams and maintained clear communication of priorities and requirements.

Owner / Operator at Composac Ireland

15 years running Composac Ireland

• Created a 700-page document examining compostable products in relation to the Plastic Bag Levy and associated environmental considerations.
• Submitted the document to the Dáil, Westminster (UK) and Stormont (Northern Ireland), communicating detailed research and proposals to government and public-sector stakeholders.
• Negotiated contracts with private-sector companies, public-sector organisations and government bodies.
• Suggested alternatives to the existing Plastic Bag Levy and developed ideas for biodiversity and other environmental projects.
• Managed competing commercial and operational priorities while developing relationships with private-sector, public-sector and government stakeholders.
• Developed practical experience in business decision-making, negotiation, customer relationships, service delivery and operational responsibility over a 15-year period.

Marketing Experience at BWG

3 years marketing experience

BA in Business Administration – University of the West of Scotland

Postgraduate Certificate in Software & Cloud Technologies (Level 8) – Dublin Business School

Postgraduate Certificate in Advanced Networking (Level 8) – Dublin Business School