Intisar Yusuf
Software Engineer with hands-on experience in full stack development, NET technologies, SQL optimisation, and Azure-based DevOps
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About
Software Engineer with hands-on experience in full stack development, NET technologies, SQL optimisation, and Azure-based DevOps.. Skilled in building, developing and maintaining enterprise applications, improving system performance, and delivering high-quality code through CI/CD pipelines, testing practices and Agile collaboration. Strong track record of reducing latency, increasing code coverage, and driving development efficiency.
Experience
Software Engineer Senior Analyst - Accenture Microsoft Business Group
(2023-10)
- Developed and maintained enterprise applications using c#, .NET Framework, Visual Basics and Naked Objects Framework.
- Improved SQL query performance and reduced latency by 28% across key modules
- Managed CI/CD pipelines in Azure DevOps, automated deployments and resolved environment issues.
- Conducted unit testing with NUnit, integrated tests into pipelines and improved code quality using SonarQube increasing coverage to 84%
- supported testing activities during periods of low test capacity, ensuring timely delivery and maintaining quality standards across releases.
- Assisted Business Analyst with technical analysis, clarifying requirements, identifying edge cases, and reducing ambiguity in user stories.
- Collaborated in Agile ceremonies, performed technical analysis, and supported business requirement validation improving sprint predictability and reducing rework by 18%
High Value Customer Agent - Aer Lingus
(2022-05 - 2023-09)
- Managed customer cases via email and resolved 67% within SLA (previously 48%)
- Trained 4 employees in internal systems and Aer Lingus Loyalty programme policies improving our team efficiency by 13%.
- Helped build customer loyalty by effectively resolving customer issues, educated customers on product and demonstrated superior communication skills.
Software Engineer Intern - Aer Lingus
(2021-02 - 2021-08)
- Enhances front-end user experience using AngularJS, HTML5 AND CSS3
- Developed RESTful API's with Swagger, wrote unit tests and maintained code quality through reviews.
- Managed version control with Bitbucket and collaborated with UX designers and backend developers.
Education
Bachelor of Computer Science & Software Engineering - Computer Science & Software Engineering - National University of Ireland, Maynooth
