Jackline Mapunda

Banking and Finance graduate with hands-on experience in customer due diligence (CDD), identity and document verification, and financial services operations across Tanzania's banking and telecom sectors. Skilled in reviewing customer information against compliance requirements, identifying discrepancies, and maintaining accurate records under regulatory and data-protection standards. Seeking an entry-level AML/KYC Analyst or Compliance Associate role within Ireland's fund administration or banking sector, bringing strong attention to detail, structured process discipline, and a genuine interest in financial crime prevention.

Customer Care Executive at ISON Xperiences Tanzania Ltd (Vodacom Call Centre) (2022-01 – 2023-06)

• Performed customer identity verification and account due diligence during each interaction, in line with company data-protection and KYC-aligned protocols
• Handled customer queries professionally and confidentially, escalating irregularities and suspicious account activity where appropriate
• Consistently delivered accurate product and service information, supporting a compliant and consistent customer experience

Intern – Customer & Product Support at Akiba Commercial Bank (2018-07 – 2018-09)

• Supported customer due diligence and verification processes, including confirming and updating identification documents for card replacement
• Guided customers through onboarding to Akiba Mobile, ensuring accurate registration of personal and KYC-relevant details
• Responded to customer inquiries in accordance with bank policy and regulatory service standards

Brand Ambassador at Uber Company Ltd (2017-10 – 2018-06)

• Onboarded new users onto the Uber platform, verifying personal details as part of the customer identification process
• Explained platform terms and conditions clearly to ensure informed customer sign-up

Intern – Solidarity Group Lending at Akiba Commercial Bank (2017-07 – 2017-09)

• Assessed and supported the formation of borrower groups as part of the bank's lending risk framework
• Educated members on solidarity lending principles and their responsibilities as borrowers

Bachelor's Degree in Banking and Finance – Institute of Finance Management (IFM) (2019)