Jojo Philip
Senior Field Service Engineer / Printer Technician
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About
Highly skilled Senior Field Service Engineer / Printer Technician with a 10-year track record of excellence within a highly authorized HP and Canon Service Center. Proven expertise managing end-to-end hardware break-fix operations, complex technical consultations, and preventative maintenance routines for corporate and consumer environments. Adept at rapid electromechanical diagnostics, component-level repair, and firmware deployment.
Strong customer-facing professional holding a valid Category B driving licence, fully available for immediate dispatch across Greater Dublin.
Experience
Senior Service Engineer (IPG Division Break & Fix Team) - Ensure Services Arabia LLC (Highly Authorized HP & Vendor Support Center)
(2013-01 - 2023-12)
- Provided comprehensive technical consultation, routine, and non-routine hardware support for market-leading manufacturers, specifically HP and Canon.
- Managed end-to-end authorized warranty hardware break-fix operations assigned by HP, strictly adhering to global brand standards and SLAs.
- Executed onsite installations, diagnostics, preventative maintenance kit (PMK) setups, and advanced troubleshooting for a vast fleet of enterprise printers and high-speed scanners.
- Maintained full operational custody of local spare parts inventories, strategically identifying high-failure-rate components to minimize corporate client downtime.
- Generated official Dead on Arrival (DOA) technical reports and engineered precise Out-of-Warranty Repair Estimations and Quotations for corporate clients.
- Oversaw the deployment of approved product firmware, engineering software patches, and system upgrades to optimize device performance and security.
- Cross-trained to support domestic electronic appliances (Philips) and corporate ventilation/HVAC electrical diagnostics.
Education
Diploma - Computer Hardware and Networking - Nirmalagiri, Kuthuparamba (2012)
Diploma - Electrical Engineering - Pushparam ITI, Iritty (2007)
Higher Secondary Certificate (HSC - Science) - Science - Nirmala H S S Chemperi (2005)
