Jonathan Mulligan

Detail-oriented compliance professional with 3+ years in financial services, specialising in consumer protection, regulatory reporting, and high-volume operations. Proven track record of ensuring fair customer outcomes and maintaining rigorous standards across complex caseloads.

Consumer Protection Analyst - BCM Global - Maynooth Business Campus, Kildare

(2025-02)

• Monitor company practices for compliance with consumer protection laws, identifying risks and ensuring fair customer outcomes
• Manage end-to-end internal processes for errors, breaches, complaints, appeals, and FSPO complaints
• Support regulatory reporting and audit preparation, maintaining accurate and audit-ready documentation

Central Administration Team - BCM Global - Maynooth Business Campus, Kildare

(2024-05 - 2025-02)

• Managed cash flow identification across 500+ accounts, liaising with case managers and clients to ensure data accuracy
• Reviewed and approved legal invoices against advisory note budgets prior to processing payments
• Delivered weekly reports on time to cut-off deadlines and processed quarterly insurance receiver invoice payments

Customer Contact Centre - BCM Global - Maynooth Business Campus, Kildare

(2022-11 - 2024-05)

• Triaged high-volume inbound contact daily, serving 40+ customers and allocating tasks via workflow tools to key stakeholders
• Resolved complex complaints and escalations while adhering to ID&V procedures and first-contact resolution standards
• Identified and recorded incidents and breaches promptly, driving process improvements to enhance customer experience

Clerical Officer Grade III - Health Care Records - Temple Street Hospital

(2021-08 - 2022-11)

• Maintained confidential health care records for Temple Street Hospital, managing chart distribution, clinic pulls, and accurate filing across multidisciplinary teams

QQI Level 4 - Pathway to Employment