Jp Mulcahy
IT Support/helpdesk engineer
Talent
Carlow, CarlowMember since August 18, 2025
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About
Customer-focused IT professional with 10+ years of experience in technical support, hardware/software troubleshooting, and service desk operations. Demonstrated ability to resolve Level 1 and Level 2 issues efficiently, working both independently and collaboratively within team environments. Committed lifelong learner with a strong academic background and multiple IT certifications.
Experience
- IT Support (Level 1/2) | Ticketing Systems | SLA Management
- Windows 10/11 | Microsoft 365 | Active Directory
- Hardware Troubleshooting | Networking | User Account Admin
- Office 365 (Teams, Outlook, Excel, SharePoint)
- Remote Desktop Support | Printer & Mobile Device Support
- Excellent written & verbal English
- Lancom and Sonicwall Firewall configuration
- Full clean driver’s license
Education
- Microsoft 365 Certified: Fundamentals – Microsoft (Oct 2024)
- IT Specialist - Network Security – Certiport (May 2024)
- Microsoft Technology Associate: Windows Server Admin Fundamentals – Microsoft (Jun 2022)
- Microsoft Technology Associate: Database Admin Fundamentals – Microsoft (Nov 2016)
- Microsoft Technology Associate: Networking Fundamentals – Microsoft (Nov 2016)
- Apple Certified Macintosh Technician – Apple (Nov 2014)
