Keshav Panthi

Dedicated and adaptable hospitality professional with more than three years of international experience in premium hotel operations (Marriott brand) and restaurant kitchens in Canada. Proven strengths in guest relations, front office supervision, housekeeping leadership, and food service. Excellent communicator with a strong focus on delivering outstanding guest experiences, resolving issues efficiently, and driving operational improvements.

Recently completed a Diploma in Tourism Management (EQF Level 5) and eager to contribute my multicultural background, practical skills, and service excellence to a dynamic team in the European hospitality sector.

Front of House Manager at Delta Hotels by Marriott Kamloops (2023-02 – 2025-02)

• Delivered professional front desk service, managing check-in/check-out, reservations, room allocations, and billing via Opera PMS.
• Handled high-volume guest enquiries, special requests, and complaints with a solution-focused approach, supporting consistently high guest satisfaction.
• Coordinated effectively with housekeeping, food & beverage, and other departments to ensure seamless operations and memorable guest journeys.
• Managed cash, card transactions, and daily financial reporting while strictly maintaining brand service standards.

Housekeeping Supervisor at Delta Hotels by Marriott Kamloops (2021-11 – 2023-02)

• Led, trained, and supervised a team of 30+ housekeeping staff, upholding excellent standards in guest rooms and public areas.
• Performed thorough inspections and ensured full compliance with health, safety, and hygiene regulations.
• Improved inventory control and supply management, reducing costs by 10-15%.
• Introduced more efficient cleaning procedures, increasing room turnaround efficiency by 15-20%

Diploma in Tourism Management in Tourism Management – Thompson Rivers University (2021-09 – 2024-12)

Higher Secondary Education in General – Lumbini Adarsha Degree College (2018-06 – 2020-12)