Kholoud Ibrahim

Highly adaptable and detail-oriented Administrative Professional with over 5 years of experience providing exceptional operational support in fast-paced environments. Proven ability to support management teams through advanced database management, structured reporting, and continuous process improvement. Expert in MS Office (Word, Excel, PowerPoint) with a strong track record of working both independently and collaboratively to drive efficiency.

Possesses the strong analytical and interpersonal skills necessary to provide high-quality administrative support within a busy healthcare and respite environment.

Senior Quality & Administrative Analyst at Covalen Solutions (2024-06 – Present)

• Operational Support: Provide continuous administrative support to cross-functional management teams (policy and operations), managing time-sensitive tasks and high-priority cases.
• Database Management & MS Office: Built and maintained automated tracking dashboards using advanced Excel/Google Sheets to provide real-time visibility into key operational metrics.
• Communication & Teamwork: Act as a key liaison between internal teams and external clients, ensuring clear communication and the timely resolution of administrative concerns.
• Continuous Improvement: Analyze performance trends to inform process improvements, drafting clear, actionable reports to drive efficiency across the department.

Senior Quality & Administrative Analyst - Selected Project: Dev Ops – Tasks Triage at Covalen Solutions (2024-06 – Present)

Administrative Lead

• Team Coordination: Provided end-to-end operational support for a team of ~20 specialists, managing task allocation and workflow in a highly dynamic environment.
• Adaptability & Initiative: Took on de facto lead responsibilities, rewriting and restructuring project guidelines to make them more actionable and user-friendly.

Generative AI Annotator at Covalen Solutions (2023-08 – 2024-06)

• Attention to Detail: Delivered high-quality data processing aligned with strict standards for accuracy and integrity, demonstrating strong analytical skills.
• Independent & Team Work: Maintained strong accuracy while working independently across complex projects, while also contributing feedback to the wider team to improve operational guidelines.

Research Team Leader – East Africa at Ventures Onsite (2023-01 – 2023-07)

• Supervisory Support: Led a cross-functional team, providing day-to-day administrative and operational support to ensure 100% on-time delivery of reports.
• Organisational Skills: Monitored team performance and managed resource planning to align with operational KPIs.

Associate Researcher at Ventures Onsite (2021-06 – 2022-12)

• Data Administration: Conducted in-depth data collection and prepared structured reports, ensuring data completeness and reliability.

Operations Coordinator / Head of Contracts at Green Valley (2019-07 – 2021-05)

• Administrative Operations: Managed the end-to-end lifecycle of documentation and contracts, including drafting, tracking, and database management for high-volume workflows.
• Process Efficiency: Introduced and optimized operational systems to improve service delivery, documentation control, and process efficiency.

BSc in Chemistry and Geology – Cairo University