Linda Barry

Delivery Operations leader with 13+ years' experience building, stabilising, and scaling complex delivery organisations within global, multi-region environments. Proven track record transforming reactive, spreadsheet-driven operations into structured, data-led delivery models with clear governance, predictable capacity, and executive-ready insight. Experienced operating within high-volume, revenue-critical environments, partnering with VP and executive stakeholders to drive delivery health, utilisation, cost control, and margin performance.

Specialised in governance design, workforce planning, performance analytics, and cross-functional operating cadence across EMEA and APAC.

Head of Delivery – Global Campaign Operations & B2B Demand Generation EMEA & APAC at Foundry (formerly IDG Direct) (2023-05 – Present)

Senior leader responsible for global delivery operations supporting enterprise SaaS demand and services outcomes across EMEA and APAC.

• Designed and embedded end-to-end delivery governance frameworks, moving the organisation from reactive execution to structured, repeatable delivery.
• Owned headcount planning, capacity modelling, and workload forecasting for a distributed organisation of 40+ delivery professionals across regions.
• Own operational performance underpinning $2M–$2.5M in monthly client revenue
• Established governance frameworks, productivity models, and execution standards across 350+ concurrent delivery programmes per month.
• Implemented standard operating metrics and QA frameworks, maintaining 95%+ quality pass rates at scale.
• Acted as escalation owner for high-impact delivery risks, driving root-cause resolution and long-term remediation.
• Led global vendor partnerships across India and the Philippines, improving SLA adherence, stabilising performance, and reducing COGS by 3 points through structured governance, process optimisation and continuous improvement.

Campaign Operations Manager – EMEA & APAC at Foundry (formerly IDG Direct) (2017-11 – 2023-05)

Owned regional delivery operations across EMEA and APAC, aligning workload, capacity, and service levels with commercial targets.

• Owned regional delivery operations across EMEA and APAC, aligning workload, capacity, and service levels with commercial targets.
• Introduced structured operating cadences, KPI dashboards, and forecasting models to improve delivery predictability.
• Monitored delivery pipelines and utilisation, proactively identifying bottlenecks and capacity constraints
• Supported margin performance through process optimisation and productivity improvements
• Partnered closely with Sales, Finance, and Client Services leadership to manage delivery risk, prioritisation, and performance trade-offs

Team Leader – EMEA & APAC at IDG Direct (2015-08 – 2017-11)

Led Business Development teams delivering international lead generation campaigns.

• Led Business Development teams delivering international lead generation campaigns
• Implemented performance frameworks to improve productivity and delivery outcomes
• Acted as operational bridge between frontline execution teams and regional leadership.

Senior Business Development Representative at IDG Direct (2012-07 – 2015-01)

Delivering outbound demand generation campaigns across international markets.

• Delivering outbound demand generation campaigns across international markets.

Team Lead – Sales & Client Services at El Mouradi Hotel Group (2002-09 – 2012-01)

Held progressive roles in customer service and sales operations within an international hotel group, culminating in Team Lead within Sales & Client Services, managing customer-facing teams and service delivery standards.

• Held progressive roles in customer service and sales operations within an international hotel group, culminating in Team Lead within Sales & Client Services, managing customer-facing teams and service delivery standards.

Professional Diploma in Artificial Intelligence for Business – City Colleges Dublin (2026)

Professional Certificate in AI for Business & EU AI Act – City Colleges Dublin (2026)

Diploma in Office Automation & Management Informatics – Unknown (2002)

National Applied bachelor's degree in Interior Design – Higher Institute of Fine Arts, Sousse (2001)