Majella Lordan

Experienced programme, education and service-support professional with over 20 years' experience across further education, disability services, community settings and mental health support. Brings a strong record of coordinating services and operations, supervising staff, developing programmes, supporting learners and service users, managing competing priorities and working across multidisciplinary and interagency networks. Combines practical leadership experience with qualifications in HR management, adult and further education, counselling and psychotherapy, and training and development.

Particularly strong in roles requiring clear communication, stakeholder engagement, staff support, facilitation, service improvement and accountable administration.

Co-Ordinator / Resource Worker at Cork College of FET, Charleville Campus (2025-01 – 2026-08)

• Coordinated day-to-day campus operations and acted as a key point of contact for learners, staff, management and external stakeholders.
• Supported learners experiencing educational, social and personal barriers, identifying needs and coordinating appropriate supports and referral pathways.
• Managed programme and learner administration including PLSS/FETCH processes, learner approvals, attendance, records, reporting and programme documentation.
• Resolved operational issues, balanced competing priorities and maintained clear communication with senior management, colleagues and the public.
• Maintained standards in confidentiality, data protection, safeguarding, health and safety and organisational compliance.

Senior Supervisor / Support Worker / Job Coach / Assessor at Cope Foundation (2015-01 – 2024-12)

• Supervised a team of six staff, supported performance and professional development, allocated work and promoted consistent, accountable practice.
• Managed administrative, reporting and budgetary responsibilities and contributed to risk assessment, service planning, quality improvement and programme development.
• Developed individualised education, employment and community-participation plans with practical, measurable outcomes for adults with disabilities and complex support needs.
• Built effective working relationships with families, advocates, healthcare professionals, employers, educational providers and multidisciplinary teams.
• Led development of a partnership initiative with CIT/MTU to widen access to inclusive higher-education opportunities for people with disabilities.
• Provided safeguarding leadership, professional challenge and crisis response where complex needs or risk required coordinated action.

PLC Teacher at Cork College of Commerce (2020-01 – Present)

Part-Time

• Deliver QQI Level 5 learning in an adult and further education environment, supporting learner engagement, progression and achievement.
• Facilitate group learning, adapt teaching approaches to diverse needs and provide individual guidance and feedback.
• Maintain assessment, learner and programme records in line with quality and confidentiality requirements.

NLP & Life Coach at Self-Employed, Cork (2024-01 – Present)

• Provide structured one-to-one coaching focused on goal setting, confidence, personal development and practical progression.
• Use collaborative, strengths-based approaches while maintaining professional boundaries, confidentiality and accurate client administration.

Student Support Worker at Cork College of Commerce

Mental Health Team Leader at Slí Eile Support Services

Office Manager / Facilitator at Cork Counselling Clinic

Support Worker at Cork Foyer

Special Needs Assistant at Buttevant National School

Volunteer at Samaritans (2015-01 – 2019-12)

Mentor at ISPCC

BA (Hons) in Counselling & Psychotherapy – PCI College, Cork

Diploma in HR Management – UCD Professional Academy (2025-01)

BA (Hons) in Teaching Adult & Further Education

Diploma in Mental Health

Diploma in Training & Continuing Education

QQI Level 6 in Supervisory Management (2022-01)

QQI in Training & Development / Design & Evaluation

Certificate in Counselling Skills – Cork ETB