Miss Dede Johnson

I am a responsible and reliable individual with a strong commitment to completing every assigned task efficiently. My customer service skills are well-developed, and I possess an enthusiastic personality that helps me connect with customers and colleagues alike. I am dedicated to achieving success in every role I undertake and thrive in fast-paced environments where I can make a positive impact.

Order Picker/Packer at Academy Sports and Outdoors Distribution (2017-03 – Present)

Efficiently pick and pack orders to ensure timely delivery to customers while maintaining warehouse operations and safety standards.

• Efficiently pick and pack orders to ensure timely delivery to customers.
• Maintain a clean and organized workspace to promote safety and efficiency.
• Collaborate with team members to meet daily production goals and improve workflow.
• Utilize warehouse management systems to track inventory and manage stock levels.
• Ensure compliance with safety regulations and proper use of personal protective equipment (PPE).

Janitorial Worker at MJG (2013-06 – 2015-01)

Performed thorough cleaning and maintenance of facilities to ensure safe and welcoming environments.

• Performed thorough cleaning of facilities, including offices, restrooms, and common areas.
• Restocked supplies and maintained inventory of cleaning materials.
• Conducted deep cleaning tasks and polished floors to ensure a welcoming environment.
• Followed safety procedures for chemical handling and cleaning to protect myself and others.

Customer Service Representative at Wellesley Inn and Suites (1999-10 – 2012-02)

Managed high-volume customer interactions and guest services at hotel reception.

• Managed high-volume phone calls and emails, providing excellent customer service to guests.
• Handled check-ins and check-outs efficiently, ensuring a smooth experience for all guests.
• Collaborated with housekeeping and maintenance teams to prepare rooms for new arrivals.
• Resolved customer complaints and issues promptly, ensuring guest satisfaction.
• Developed strong relationships with repeat customers, enhancing their overall experience.

High School Diploma / GED – Home Studies - Remote (1999-06)