Project Manager at Emitac Enterprise Solutions, Outsourced to Ministry of Interior (2022-04 – Present)
- Directed business requirement analysis and standardized secure digital login mechanisms for the UAE Pass project across public and private sector applications, supporting nationwide digital identity adoption
- Formulated technical proposals and evaluated tender submissions, coordinating with vendor implementation teams to ensure on-time, on-budget deployment
- Managed contracts and deliverables between Ministry of Interior and sub-contractors for Phase 4 CVM System Upgrade, modernizing infrastructure across all Customer Happiness Centers in the UAE
- Executed data collection, auditing, and performance development across four public service channels (website, mobile application, unified call center, customer centers), improving customer happiness metrics
- Transformed manual service workflows into automated smart services by redesigning customer journey touchpoints, increasing operational efficiency and reducing manual processing time
Senior Technical Support Engineer / Project Engineer at Dynamic Smart Solutions, Outsourced to Ministry of Interior (2017-12 – 2022-06)
- Led full project lifecycle for the Positive Customer Application, including requirement gathering, system architecture design, Statement of Work drafting, budget setting, execution monitoring, and testing and commissioning
- Oversaw IT infrastructure scope for the Ministry of Interior Central Operation Room, managing vendor execution and live operational setup
- Structured multi-phase rollout plans for CVM installation across all UAE Emirates centers, forming inspection committees to audit hardware and system status
- Coordinated financial milestones with accounting departments for formal project closure across a nationwide multi-site rollout
- Monitored nationwide CVM workflows via the Central Operation Room, providing continuous technical support to optimize customer flow and service efficiency
Support Engineer at Emirates Link Group (2016-06 – 2017-12)
- Managed IT and extra-low voltage execution across multi-facility developments, including Bloom Gardens Clubhouse, Nursery, and Retail facilities
- Installed and configured CCTV infrastructure, VMS servers, Access Control Systems, Public Address Systems, Video Intercoms, and Central Monitoring Systems
- Deployed network infrastructure for lighting control systems using Cisco L2/L3 switches and Windows Server 2012 domain environments
- Supervised data center hardware installations, rack server mounting, Active Directory policies, DNS, DHCP, and secure file sharing systems
Network and System Engineer at Binary Information Technology (2015-04 – 2016-06)
- Managed server infrastructure (Windows Server 2008/2012), Property Management Systems (Opera, Micros, Sun, FBM), IPTV, PABX, CUCM, and security firewalls at Cristal Hotel Abu Dhabi
- Administered network operations for Alfajer Securities Company, maintaining dedicated trading links with Abu Dhabi Securities Exchange and Dubai Financial Market
- Led a team of 10 to 15 technicians in constructing passive network infrastructure and structured cabling for Abu Dhabi Judicial Department data centers and Shining Towers
Network and Technical Support Engineer at GlobalCom Co. and Mada ISP Co. (2014-04 – 2015-02)
- Diagnosed and resolved connectivity, signal interference, and line fault issues for ADSL and wireless enterprise and residential services
- Conducted site installations, line testing, and equipment maintenance in collaboration with Network Operations Centers to improve service reliability
