Naomi Kane

I’m a customer operations and support leader with over 6 years of experience at Wix, where I’ve grown from frontline support into senior leadership. I currently work as a Dublin Group Manager and Global Product Bundle Lead for Payments by Wix, leading global customer care operations across multiple regions and teams.

Over the years, I’ve built strong experience in people leadership, operational strategy, customer experience, and scaling support organisations in fast-paced environments. I work closely with Product, Development, HR, Workforce Management, Analytics, and Learning & Development teams to improve performance, streamline operations, and deliver better outcomes for both customers and teams.

I’m passionate about building high-performing teams, developing leaders, and driving operational improvements that make a real impact. I’ve led large-scale projects, managed global support delivery, improved CSAT and SLA performance, and helped transform underperforming operations into stable, scalable functions.

Before moving into tech, I worked at IKEA in customer service and retail operations, where I developed a strong foundation in customer communication, problem-solving, and handling high-pressure situations.

I also hold a Bachelor’s Degree in Human Resources Management and Services, which has supported my approach to leadership, coaching, recruitment, and team development throughout my career.

Experienced Customer Operations and Support Leader with over 6 years at Wix, currently serving as Dublin Group Manager and Global Product Bundle Lead for Payments by Wix. Leading global customer care delivery across multi-region teams, with responsibility for operational strategy, performance management, workforce planning, stakeholder governance, and customer experience optimisation.

Progressed through multiple leadership roles at Wix, including Customer Care Delivery Team Lead, Recruitment Coordinator, and Product Support Specialist, building expertise across technical support, people leadership, operational scaling, recruitment, and cross-functional collaboration. Extensive experience partnering with Product, Development, HR, Workforce Management, Learning & Development, and Analytics teams to drive measurable improvements in CSAT, SLA adherence, operational efficiency, and service scalability.

Prior to Wix, worked at IKEA in customer-facing operational roles, gaining strong experience in customer service, issue resolution, retail operations, and escalation management

BA degree in Human Resource Management from National College of Ireland