Neel Dhongde

2x Azure-certified Cloud Engineer (AZ-104, SC-300) with 2+ years of Azure experience across identity governance, endpoint management, and cloud security taking on Azure IAM, M365, EntraID responsibilities. Managed and enforced Zero Trust architecture through Conditional Access, PIM, and NSG policy in enterprise environments. Delivered measurable results, led a 200+ device Intune migration cutting deployment time by 30%.

L2 Cloud Support Engineer at Qualcomm (2025-08 – Present)

• Managed identity lifecycle for 1000–5000 users in Entra ID role assignments, dynamic/static group policies, PIM activations, and account provisioning via PowerShell and ADSI Edit, enforcing least-privilege.
• Designed Conditional Access policies covering sign-in risk, device compliance, and location conditions enforced MFA and SSPR as part of a Zero Trust approach without disrupting user access.
• Configured and audited NSG inbound/outbound rules across Azure resources by port, protocol, and source/destination scope against compliance baselines.
• Used Log Analytics workspaces with custom KQL queries, configured Alert Rules and Action Groups for automated notifications on anomalies and threshold breaches.
• Administered email security across Defender for Office 365, Avanan tuned anti-phishing/anti-spam rules and reduced false positives.
• Acted as L2 escalation point for Azure AD, Intune, and M365 issues triaged, root-caused, and coordinated with vendors to close within SLA.
• Managed site-to-site VPN configs and resolved firewall, DNS, and DHCP issues to maintain stable cloud connectivity across client sites.

L1 Cloud Support Engineer at Qualcomm (2025-02 – 2025-08)

• Administered Entra ID identity lifecycle account provisioning, dynamic group memberships, shared drive access via security groups, and access reviews enforcing least-privilege.
• Deployed MFA org-wide via Entra ID configured authentication method policies and handled registration edge cases and exemptions without operational disruption.
• Supported Exchange Online, Teams, SharePoint, and OneDrive daily across Windows, macOS, and iOS resolved mailbox, permissions, and sync issues same-day.
• Managed email quarantine mails via Mimecast and Avanan cross-validated against Defender and SIEM alerts before releasing to end users.
• Managed devices into Intune, configured MDM compliance policies and deployed apps through the cloud portal.
• Monitored server alerts, disk space threshold, expanding/archiving data as needed
• Logged and resolved incidents via AutoTask, ITGlue, Datto, and TeamViewer, maintained SLA across email, phone, and Teams.

Cloud Support Engineer at CODEC Ireland (2024-07 – 2025-01)

• Managed Azure AD identity lifecycle, account provisioning, group memberships, shared drive access, and periodic access reviews enforcing least-privilege.
• Deployed MFA org-wide via Entra ID, configured authentication policies and handled cases without operational disruption.
• Supported Intune, Exchange Online, Teams, SharePoint, and OneDrive daily across Windows, macOS, and iOS most issues resolved same-day.
• Managed email quarantine workflows via Mimecast and Avanan cross-validated against Defender and SIEM alerts before releasing to end users.
• Enrolled devices into Intune, configured MDM compliance policies, and deployed apps via the cloud portal.
• Monitored server alerts, disk space thresholds, and Lookout mobile security notifications as part of proactive infrastructure oversight.

MSc in Information Systems – University College Dublin (2022-09 – 2023-12)

Bachelor of Computer Application in Computer Application – Savitribai Phule Pune University (2019-06 – 2022-07)