Patrick Corbett

Technology-focused Business Computing expected graduate May 2026 (TU Dublin) with 2+ years of hands-on experience supporting mission-critical payment infrastructure at Oracle for Bank of Ireland. Proven track record coordinating cross-functional teams to resolve high-priority incidents, managing SLAs within regulated banking environments, and delivering actionable performance reporting to senior stakeholders. Seeking a Project Management, Sales, or client-facing role in a technology-driven organisation.

Payments Technical Support Specialist at Oracle (2021-06 – 2023-06)

Monitored and supported high-volume SEPA & SWIFT payment processing for one of Ireland's largest banks, ensuring 99%+ system availability across CTO and GPPSP applications.

• Triaged and resolved production incidents within strict SLA windows using Jira and ServiceNow, reducing mean-time-to-resolution through structured escalation and root-cause analysis.
• Executed daily health checks across Linux/Unix server-based environments using MQ Explorer, SQL Developer, and PuTTY, proactively identifying anomalies before they impacted payment flows.
• Coordinated incident response across development, infrastructure, and business stakeholder teams, acting as the central communication bridge during high-severity outages.
• Delivered monthly statistical and performance reports to senior stakeholders, synthesising system metrics into clear, data-driven summaries.
• Supported end-to-end production deployment activities, including pre/post-deployment validation of CT (onus/not onus) and DD transfers across SEPA and SWIFT networks.

Customer Support Analyst (Internship) at OpenJaw Technologies (2020-01 – 2020-05)

• Served as primary liaison between clients, product, and development teams, accelerating resolution of complex live-application issues within agreed SLAs.
• Monitored AWS-hosted systems and managed live Internet Booking Engines (IBEs), minimising customer-facing disruption for airline and travel partners.
• Produced monthly statistical reports that tracked SLA adherence and flagged performance trends, supporting data-driven client conversations.

Front-of-house Bar Supervisor & Porter at Multiple venues (Australia) (2023-06 – 2025-08)

Took a planned sabbatical to travel and develop transferable skills across leadership and service roles.

• Supervised front-of-house bar teams across multiple venues, managing rotas, training new staff, and maintaining service standards under pressure.
• Represented the Intercontinental Hotel Sydney (5-star) as Porter, delivering guest-facing service aligned with luxury brand standards.

BSc in Business Computing – Technological University of Dublin