Home Support Worker - Rehab Group, RehabCare - Dublin, Ireland
(2024-11)
- Work within an HSE-funded Section 39 not-for-profit home support service, following care plans, GDPR, confidentiality, health and safety procedures and documented service requirements.
- Maintain digital records of visit times, completed tasks, notes, schedule changes and operational updates, and check planned and completed service activity for discrepancies.
- Use Microsoft 365 tools, particularly Outlook and Teams, for rota updates, service communication, supervision and coordination with office and care teams.
Bilingual Customer Support Representative, GoodRx Account - Teleperformance - El Salvador
(2024-01 - 2024-12)
- Logged and managed customer cases in Zendesk, documenting account and coupon issues, actions taken, refunds, technical tickets and escalations through defined workflows.
- Followed GoodRx privacy procedures and HIPAA-related handling requirements when working with healthcare account information in English and Spanish.
Administrative Assistant and Innovation Project Support - Innovation and Technology Transfer Office, University of El Salvador (Universidad de El Salvador) - San Salvador, El Salvador
(2019-01 - 2023-12)
- Created and maintained a contact database for 50+ organisations in El Salvador's innovation ecosystem, including universities, NGOs, research institutes, laboratories, government secretariats and think tanks, using Excel and Google Sheets.
- Maintained stakeholder records, logical frameworks, project matrices, activity trackers, action logs and reporting inputs; followed up missing information and organised records for institutional reporting and decisions.
- Mapped potential partners and resource providers, prepared formal requests for support, coordinated meetings and negotiated in-kind contributions, joint events and institutional participation.
- Designed, delivered and monitored meetings, workshops and innovation activities; prepared agendas, attendance records, executive summaries, presentations and Canva materials for stakeholder outreach and participant engagement.
- Co-developed the office website using OctoberCMS and WinterCMS, PHP and MariaDB, contributing to requirements discussion, content structure, testing and basic SQL-assisted database and content migration.
Co-Founder and President, Public Relations and Partnerships - Projection, Non-Profit Organisation - El Salvador
(2020-01 - 2023-12)
Led public relations, partnerships, board coordination, programme design, delivery, monitoring and organisational documentation for a youth employability and community development organisation.
- Created and maintained separate databases for stakeholders, volunteers, interns and members, together with an actor map identifying organisations and individuals who could support programmes and events.
- Identified potential resource partners, prepared formal requests, arranged meetings and negotiated in-kind contributions, counterpart support and joint events with public bodies, NGOs, companies, universities and community organisations.
- Designed recruitment, onboarding, placement, tracking and follow-up processes for 160+ young people and coordinated work with 27+ partner organisations.
- Created Canva materials and digital calls for participation, coordinated communications contributors and maintained the organisation website using OctoberCMS.
Programme Monitoring and Data Records - Selected programme: Zona Aprende - Projection, Non-Profit Organisation - El Salvador
(2021-01 - 2021-12)
Led programme monitoring for an international cooperation education initiative supported by AMEXCID and El Salvador's Ministry of Justice and Public Security, delivered in the IVU community.
- Monitored records for 160 youth facilitators delivering academic and extracurricular activities to 800+ children during the eight-month implementation period.
- Checked completeness and consistency of attendance, participant, activity and stipend records and followed up missing or conflicting information with field teams.
- Prepared and uploaded project reports through the designated reporting platform and maintained project matrices and supporting documentation for funder accountability and programme evaluation.
Steering Committee Secretary - Municipal Youth Institute, La Casa - San Salvador, El Salvador
(2017-01 - 2020-12)
- Coordinated weekly meetings for a 12-member steering committee over two years, preparing agendas, minutes, decision records, action logs and follow-up documentation.
- Maintained project monitoring matrices, records and reporting inputs used by technical staff to report to programme funders and delivery counterparts, including Barcelona City Council, San Salvador City Council, EDUCO and CIDEP.
- Coordinated with foundations, public authorities, NGOs, youth organisations, businesses and communities, and prepared resource requests and follow-up documentation for counterpart contributions and joint activities.
