Technical & Billing Support at VIRGIN MEDIA IRELAND (2025-09 – Present)
Provided high-quality technical support to customers and delivered accurate billing assistance.
- Provided high-quality technical support to customers, resolving broadband, TV, mobile, and service-related issues through troubleshooting, diagnostics, and escalation where required.
- Delivered accurate billing assistance, including invoice clarification, adjustments, refunds, plan changes, and account updates, ensuring full compliance with company policies.
- Managed real-time customer cases through CRM systems, maintaining up-to-date records, detailed notes, and precise resolution tracking.
- Identified opportunities for service improvements and upselling based on customer needs, contributing to improved customer satisfaction and retention.
- Maintained strong adherence to KPIs including Average Handling Time, Customer Satisfaction, First Contact Resolution, and Quality Assurance targets.
Sales Assistant at DEALZ (2025-06 – 2025-08)
Provided personalized customer service, processed transactions, and managed stock operations.
- Assisted 50+ customers daily, providing personalised service, product recommendations and resolving queries to ensure satisfaction.
- Processed 100+ transactions per shift with 100% accuracy in cash, card and digital payments.
- Handled returns and exchanges in line with store policies, maintaining customer goodwill.
- Replenished shelves and organised displays across 5+ categories, ensuring strong merchandising standards.
- Monitored and rotated stock to minimise shrinkage and ensure availability.
- Analysed best-selling and least-selling products nationally and aligned stock needs to improve store performance.
Catering Assistant at CENTRA (2024-11 – 2025-05)
Operated tills, maintained food safety compliance, and processed customer orders.
- Operated tills handling cash, card and digital payments with high accuracy during peak hours.
- Maintained a clean and organised till area in compliance with food safety and hygiene regulations.
- Greeted customers, processed orders accurately and resolved queries, ensuring a positive dining experience.
- Applied promotional discounts correctly and communicated offers clearly to customers.
- Utilised POS systems for order processing and troubleshooting minor system issues.
- Recommended menu items to enhance customer experience and increase sales.
Operations & Supply Chain Systems Coordinator at SIEMENS TECHNOLOGY AND SERVICES PVT. LTD. (2021-10 – 2024-08)
Supported operational planning and supply chain systems across engineering, procurement and operations teams.
- Supported operational planning and system-based tracking of deliverables across engineering, procurement and operations teams.
- Analysed sales and operational reports to provide forecasting insights for resource planning and scheduling.
- Coordinated cross-functional teams to ensure timely execution of project milestones and supplier-linked activities.
- Assisted in inventory and material planning by analysing usage trends and forecasting future requirements.
- Automated reporting and validation processes, improving data accuracy and reducing manual workload by 40%.
Sales Advisor at DMART (2020-08 – 2021-09)
Assisted customers across FMCG departments and managed stock operations.
- Assisted 100+ customers daily across FMCG departments, delivering recommendations and resolving queries to enhance customer satisfaction.
- Managed stock replenishment, shelf organisation and rotation across 10+ product sections, reducing stock discrepancies by 12%.
- Coordinated with warehouse teams on daily/weekly inventory checks, maintaining 95% stock accuracy.
- Supported promotional and merchandising activities during peak sales periods, contributing to a 10% uplift in category sales.
