Administrative Assistant, Cork University Dental School & Hospital (CUDSH)
August 2023 - Present
- Experience working in the Healthcare sector and following the strict policies and procedures in place to ensure the safety, health and welfare of patients, staff and students.
- Provide support to staff and students queries, such as in using the new Salud software, particularly in the understanding of administrative and financial processes.
- Supported the onboarding and training of new hires and provided leadership and supervision of student help. Trained 3 new hires in software and processes.
- Responding promptly to queries from patients, students and staff, providing appropriate advice and support as required on a variety of subject matter including the various processes and policies currently in place in the hospital (e.g. regularly providing guidance on fees).
- Providing advice to patients on the criteria and pathways to access the appropriate services provided by the hospital.
- Liaise with patients, students and staff in relation to co-ordinating patient care and communications.
- Provided support to the Services Manager in the collation of student data to ensure prerequisites were met before students were enabled on the Salud system.
- Provided support to the Service Manager in auditing and compliance activities. I gathered information for a Health and Safety report noting the location of every Fire Safety station located around the corridors and open spaces and compiled a detailed report of my findings.
Server & Administrator, Ichigo Ichie
November 2022 - August 2023
- Involved in recruitment and onboarding. Organised interviews for new hires and provided training and induction.
- Trained and practised in managerial duties, including but not limited to the management of staff and inventory and organising events for staff and customers.
- Answered phone calls and responded to emails from both guests and suppliers and communicated effectively, in a friendly and professional manner.
- Liaised with a variety of stakeholders to the business such as suppliers and staff, to arrange meetings at Ichigo Ichie.
- Remained level-headed and focused in the fast-paced environment.
- Experience in managing events, such as the restaurant’s anniversary celebration and designed promotional material for the marketing of such events on the restaurant's social media.
Food & Beverage Server - Jacob’s On The Mall
February 2022 - November 2022
- Assessed customer needs, adhere to high-quality standards, evaluated customer satisfaction, and tailored my approach depending on feedback.
- Interacted with customers and built a rapport with them, especially with regulars and important guests.
- Managed customer expectations by checking in with them, liaising with the kitchen, providing feedback and offering alternative support when needed.
Office Administrator - Metlab Ltd.
June 2021 - February 2022
- Experience working in the Quality Assurance sector, following the relevant policies and procedures to ensure Construction Quality Assurance (CQA).
- A proven track record of working in a highly confidential setting, where maintaining strict confidentiality was paramount.
- Provided administrative support and logistical planning to engineers for specific test activities, for example, the destructive testing of Jameson whiskey barrels.
- Responsible for the procurement of specific test equipment for test engineers as requested.
- Organizing and maintaining meeting rooms, greeting visitors and ensuring client satisfaction as the first point of contact and face of the company.
- Managing and redirecting calls, responding to emails and all other forms of correspondence and following up promptly and in a professional manner.
- Managed bookings for travel such as accommodation and car lease as well as processing these expenses and all time sheets across the organization.
- Implemented and maintained efficient manual and digital filing systems, ensuring ease of accessibility and retrieval of documents by all employees.
- Produced reports and other forms of documentation adhering to company branding guidelines.
- Coordinating office calendars and events, dealing with caterers and suppliers and arranging any necessary equipment for such events.
- Frequently evaluated office supply needs, forecasting demands, and maintaining adequate stock levels.
Class Representative - Munster Technological University
September 2018 - June 2022
- Voted class representative for four consecutive years and therefore, a member of the MTU Student Union.
- Liaise with Academic Staff and report back to the SU Executive at Union Council Meetings regarding issues which are of concern to the group.
- Acted as the line of communication between the student union and my classmates on topics discussed at monthly meetings, demonstrating collaboration.
- Provided feedback to lecturers and department heads and communicated any issues that arose during the academic year on behalf of my classmates.
- Developed leadership and communication skills through training and practical experience in the role, enhancing my collaboration skills and partnerships.
- Experience in minute-taking as the secretary of the Design and Media Society in MTU for the 2019/2020 semester.
