Serena

I have a varied work experience with long term background in customer service and sales which has taught me clear and direct communication and a friendly customer service approach. I have worked in catering facilities, food and beverage, and have training in food safety and hygiene. I have a good rapport with different age groups. I work well on my own or in a team.

Childcare Assistant at Wallaroo Playschool (2022-07 – 2022-08)

The role at Wallaroo playschool to support the emotional, social, cognitive and physical development of the children by providing activities and scaffolding for their own ideas and plans. It requires good team work. Setting good boundaries, and using conflict resolution skills.

• Afterschool group- Ages 4-13 years
• School collection
• Playing and interacting with younger children
• Encouraging children and getting them involved with their ideas, in a group
• Imaginative play, concerts, puppet show etc.
• Supervising children in outdoor play
• Assisting with homework
• Assisted when needed preschool 2-4 year children

Volunteer at Glanmire mother and toddler group (2018-09 – 2019-12)

Volunteer at Sallybrook animal rescue, Glanmire (2010-01 – 2018-12)

Volunteer at DSPCA Mahon (2010-01 – 2018-12)

Volunteer - Play Area at Children's Hospital

Registered as volunteer in children's hospital for play area

Sales Agent at Marriott International - Luxury Reservations Ltd. (2008-04 – 2010-04)

• Inbound telesales of worldwide and regional Marriott International hotel and resorts accommodations, including all the hotel brands and mainly in the UK, Europe and US markets
• Customer service related to customer's queries and needs, including taking care of material orders, education about hotel and resort products, providing transparent, polite and efficient service through presentation of available holiday or accommodation solutions (weekend breaks, resort week stays, occasional business stays) maintaining empathic attitude with the customer needs and satisfying the customer requests
• Customer service and sales related to Marriott Rewards program members and Marriott Vacation International owners
• Offering holiday solutions or business accommodation to the open public, international travel agencies clients, business travelers and international companies employees, British and US Governments staff
• Administration duties

Telesales Agent at Awoo Marketing (2006-02 – 2006-05)

• Responsible for outbound cold calling to potential customers
• Door to door sales

Production Assembly Line Assistant at Dell Computers (2004-10 – 2005-01)

• Responsible for stocking the crates with the correct materials, before the build assembly line

Carer for sister (crèche and school age) at Self-employed / Family Care (2003-06 – 2005-12)

Karaoke Host at Various (2003-06 – 2005-12)

Temp Waitress / Cafe Work at Ruby Tuesdays (2003-06 – 2005-12)

Catering Assistant at Aer Rianta - Shannon Airport (2000-09 – 2002-10)

• Cafe Barista
• Hot Counter Server
• Stock taking produce and preparing self catering products
• Floor Staff
• Cutlery shining

Karaoke Host / Temp Waitress / Cafe Work at Ruby Tuesdays (2002-10 – 2005-12)

Junior Certificate – Colaiste Muire (1995-01 – 1998-12)

Leaving Certificate – Ennis Community College (1998-01 – 2000-12)

Travel Agency Practice

Personal Development Course

Sound Engineering – Stiofan Naofa