Tadas Cesnauskas

Technology Implementation and IT Operations professional with over 9 years' experience delivering retail technology deployments, hardware lifecycle management, logistics, supplier management and operational support within fastpaced, SLA-driven environments. Proven track record of coordinating end-to-end technology implementations, managing multiple concurrent projects, and delivering EPOS, payment device and hardware solutions for global customers. Experienced in working with cross-functional stakeholders, suppliers and senior management to successfully deliver technology rollouts, infrastructure upgrades and operational improvements.

Strong knowledge of retail technology environments including POS/PED solutions, payment technologies, SAP procurement processes, inventory management and technical support. Recognised for strong organisational skills, stakeholder management, problem solving and delivering high-quality customer outcomes.

Senior Hardware Administrator at Retail inMotion (2023-01 – Present)

• Planned and coordinated end-to-end deployment of POS, PED and associated technology solutions for international airline customers.
• Managed multiple concurrent technology implementation projects, ensuring deployment activities were delivered on schedule and within SLA.
• Coordinated global hardware deployment activities including configuration, staging, shipping, installation planning and go-live support.
• Served as the primary liaison between Operations, Finance and suppliers, managing quotations, purchase orders, invoice approvals and procurement activities through SAP.
• Managed supplier relationships and led Quarterly Business Reviews (QBRs) to monitor service performance, SLA compliance and continuous improvement initiatives.
• Acted as the primary escalation point for technology implementation issues, coordinating timely resolution across operational teams and suppliers.
• Managed hardware lifecycle activities including procurement, asset management, inventory control, break/fix operations and hardware refresh programmes.
• Produced weekly and monthly KPI reports for senior management, identifying trends, risks and opportunities for operational improvement.
• Managed customer relationships for major airline clients including Ryanair, easyJet, Jet2 and TUI.
• Planned workloads and resource allocation across the Hardware Team using Jira.
• Coordinated international shipments, inventory management and deployment logistics across Europe, North America, the Middle East and other global regions.
• Provided technical support for Windows, macOS, Android and Apple devices while supporting deployment and operational activities.
• Successfully coordinated large-scale international hardware deployment projects for multiple airline customers.
• Improved supplier performance through structured Quarterly Business Reviews and performance monitoring.
• Streamlined procurement activities through SAP while maintaining accurate purchasing and financial controls.
• Consistently achieved demanding customer SLA and KPI targets across hardware operations.
• Delivered operational reporting that supported strategic planning and continuous service improvement.

Hardware Administrator at Retail inMotion (2021-01 – 2023-12)

• Configured and deployed EPOS systems, payment terminals and Windows, Android and iOS devices.
• Supported customer technology implementations, onsite installations and hardware refresh programmes.
• Managed hardware configuration, imaging, testing and deployment activities.
• Coordinated asset tracking, repairs, logistics and inventory management.
• Worked closely with technical teams to resolve implementation issues and minimise service disruption.
• Improved logistics and shipping processes through collaboration with international courier partners.

QA & Logistics Administrator at Fonfix (2017-01 – 2021-12)

• Managed QA processes, logistics operations, reporting and customer communications.
• Coordinated international shipments while maintaining service quality and operational efficiency.
• Supported operational planning and supervised team activities during peak periods.
• Identified process improvements that enhanced workflow efficiency and customer satisfaction.

Logistics Operative at Fonfix (2016-01 – 2017-12)

• Managed inbound and outbound device processing.
• Performed quality assurance testing and repair administration.
• Maintained high productivity and quality standards while supporting logistics operations.