Taurayi Kapfeka

A dedicated and hardworking professional with over 5 years of experience in workshop operations and customer service. Proven ability to assist in production processes, handle materials efficiently, and maintain a high standard of workplace safety. Strong attention to detail, a team player, and committed to delivering quality results. Seeking new opportunities to leverage my skills and contribute to a dynamic organization.

PLUMBER - PLUMBER ON DUTY - CAPE TOWN

(2023-02)

• Provided exceptional customer service to increase client satisfaction and retention.
• Performed inspections of plumbing systems to identify faults and leaks, promptly fixing issues.

TEAM LEADER (CCTV DRAIN CAMERA INSPECTION / HYDRO DRAIN JETTING) - DYNO DRAIN - CAPE TOWN

(2017-05 - 2023-09)

• Tactfully handled complaints from staff, management, and clients using excellent problem-solving and dispute resolution skills.
• Completed audits and risk assessments to achieve regulatory compliance.
• Installed new piping systems in various types of buildings following local building codes and regulations.
• Repaired plumbing systems, components, and equipment.
• Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
• Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
• Offered constructive feedback to employees in response to quality assurance measures.
• Integrated process improvements to optimize overall workflow and efficiency.
• Evaluated team performance and provided constructive feedback to improve daily goal achievement.
• Oversaw stock control to maintain sufficient inventory levels and minimize waste.
• Conducted CCTV drain camera inspections.

PLUMBER - XYZ PLUMBING - JOHANNESBURG

(2016-03 - 2019-12)

• Performed inspections of plumbing systems to identify faults and leaks, promptly fixing issues.
• Provided exceptional customer service to increase client satisfaction and retention.
• Used advanced problem-solving abilities to repair plumbing and drainage systems.
• Grew new business opportunities through local and word-of-mouth marketing.
• Completed relevant qualifications and training and regularly sought opportunities to up-skill.
• Studied engineering drawings to interpret job requirements and assess plumbing layouts.

Diploma - Marine Gas Turbines - Alisons (2024-01 - 2024-12)

Diploma - Marine Boilers - Alisons (2023-01 - 2023-12)

Diploma - Plumbing Studies - ALISONS (2022-01 - 2022-12)

Certificate - Red Seal Plumbing - National Training Center (2024-01 - 2024-09)

Diploma - Marine Auxiliary Machinery

Diploma - Site Management: Health and Safety Responsibilities