Taylor Shively

Passionate about all things beauty and have been in the beauty industry for over 10+ years and have found my true calling is with the brands! My knowledge only got stronger with products from my time at Sephora

Fine Jewelry Clerk at Macy's Tuttle Crossing (2025-07 – Present)

• Daily diamond floor count/safe count & book keeping and/or nightly book keeping for diamond sales throughout day
• Daily sales goal planning
• Maintain safe key control at all times
• Active listening to customer needs/wants to provide details what they need to purchase exactly what they are looking for
• Thorough knowledge for repairs and anything that is provided through protection plan
• Close attention to detail(s)
• Daily cash register opening and/or closing
• Jewelry cleaning for customers
• Upkeep jewelry caseline standards for each area (ex: watches by brands/style, main brands, diamonds rings by style, gemstones by style, earrings by style, etc) & Daily case maintenance
• Weekly Price changes (Annual whole department manual tag replacement)
• Promoting sales within other sales (pre-sales)
• Daily credit, loyalty and client engagement through Macy's "MyClient" portal to establish customer base and encourage guests to come in and shop
• Weekly training for new collections
• Encourage add ons such as protection plans, jewelry cleaner(s)
• Maintain file organization for yearly auditing and easy spot audit
• Maintain Fine Jewelry, fine watches, fashion watches and fashion jewelry departments as a whole for cleanliness and organization

Operations Lead/Lead Beauty Advisor at Sephora at Kohl's (2021-12 – 2025-07)

• Assist client needs for makeup, skincare & haircare
• Offer clients a vast range of product knowledge and their concerns or teach clients something new if applicable
• Cross sell products in different worlds that mesh with eachother
• Assist clients for shade matching, finding colors to go with skin tone for all areas (blush, eyeshadow, etc)
• Assist in metrics for Kohl's & Sephora Loyalty and credit card applications (specifically for Kohl's CC)
• Daily duties as in damages, cleaning testers/making testers/replacing old testers, brush audits, sanitizing/filling hygiene stations
• Weekly RTV/callback process & MOS Salvage
• Active listening for colleagues to help coach when needed or compliment when doing great sales/customer service
• Daily/weekly updates to keep store current and keeping clients engaged in new products as well as twice a year retrofit execution
• Multi-tasking with clients to ensure everyone is heard and getting what they need and can add-on
• weekly truck/organization
• Weekly trainings provided by Sephora
• Team building to help with communication/understanding and product knowledge & help to build my BA knowledge and help us achieve to be better in sales
• Team planning to execute goals and timelines

Curbside Lead at Giant Eagle, Columbus OH (2020-07 – 2021-12)

• Daily department check which included temperature checks, checking to make sure no orders or parts of orders are left behind, orders properly filed, and department free of groceries
• Assign orders to shoppers
• Assure orders are correct before charging customer and call for substitutions if needed
• Assist customers with refunds and credits due to order issues
• Maintain safe alcohol control and ID customers when needed
• Assist customers in store
• assist other departments when needed
• Assist in schedule writing
• Assist in coaching when needed
• Encouraging add ons when items are on sale to maximize savings
• Maintaining clean environment for no accidents due to busy pace

HS Diploma – Upper Arlington High School (2009-06 – 2012-06)

Cosmetology School in Cosmetology – Columbus Downtown High School (2010-06 – 2012-06)