Tinah Musaba

Compassionate and dedicated Certified Caregiver with extensive hands-on experience providing high-quality personal care, emotional support, and daily living assistance to elderly individuals, persons with disabilities, and vulnerable patients. Skilled in-patient monitoring, mobility assistance, hygiene support, wound care, infection prevention, and maintaining patient dignity and comfort. Demonstrates exceptional interpersonal communication, empathy, patience, and professionalism while working in fast-paced healthcare and support environments.

Adept at building trusting relationships with patients, families, and multidisciplinary healthcare teams to ensure holistic patient well-being and improved quality of life. Highly organized, dependable, and committed to delivering person-centered care aligned with healthcare safety standards and ethical caregiving practices.

Customer Service Representative at Dubai Metro (2024-09 – Present)

• Deliver exceptional customer service by assisting passengers with inquiries, ticketing guidance, directions, and travel-related concerns in a fast-paced public transport environment.
• Maintain a professional and customer-focused approach while handling customer complaints, resolving issues, and ensuring positive customer experiences.
• Assist elderly passengers, individuals with disabilities, and vulnerable customers with guidance and mobility support.
• Respond effectively to emergencies and service disruptions while maintaining calm communication and customer reassurance.
• Support daily station operations by coordinating with team members to ensure smooth passenger flow and operational efficiency.
• Handle high-volume customer interactions while maintaining accuracy, professionalism, and attention to detail.
• Ensure compliance with company procedures, customer service standards, and safety regulations.
• Build strong customer relationships through excellent communication, empathy, and problem-solving skills.

Caregiver at South Quay Care Home (2022-07 – 2024-08)

• Delivered compassionate, person-centered care to elderly residents, ensuring their physical, emotional, and social well-being in accordance with individual care plans.
• Assisted residents with activities of daily living (ADLs), including bathing, grooming, dressing, toileting, feeding, and mobility support while maintaining dignity and independence.
• Monitored and recorded residents' vital signs, behavioral changes, fluid intake, and overall health conditions, promptly reporting concerns to nurses and senior healthcare staff.
• Supported residents with medication reminders and ensured compliance with prescribed healthcare routines under supervision of qualified medical personnel.
• Assisted patients with safe mobility transfers using hoists, wheelchairs, walkers, and other mobility aids while adhering to manual handling and health & safety procedures.
• Maintained accurate patient documentation, daily care records, incident reports, and shift handover notes in compliance with UK healthcare standards and CQC regulations.
• Provided emotional support and companionship to residents, helping reduce anxiety, loneliness, and emotional distress while promoting mental well-being.
• Supported residents living with dementia, Alzheimer's, disabilities, and chronic illnesses by applying patience, empathy, and specialized caregiving approaches.
• Assisted with meal preparation, feeding support, hydration monitoring, and nutritional care according to dietary requirements and healthcare instructions.

Caregiver at Four Seasons Healthcare (2008-07 – 2013-08)

• Assisted elderly clients with daily living activities, including bathing, grooming, dressing, toileting, and personal hygiene while promoting dignity and independence.
• Supported seniors with physical exercises, mobility assistance, and mental stimulation activities to enhance overall health, cognitive function, and emotional well-being.
• Planned, prepared, and served nutritious meals in accordance with dietary requirements, health conditions, and physician recommendations.
• Maintained a clean, safe, and organized living environment through housekeeping duties such as cleaning, sanitizing, dusting, and organizing personal spaces.
• Managed laundry responsibilities, including washing, ironing, folding, and organizing clients' clothing and linens.
• Assisted clients with medication reminders, appointment scheduling, and adherence to daily care routines.
• Ran errands including grocery shopping, prescription collection, and transportation support for medical appointments and social activities.

Certificate & Diploma in Hairdressing – Pivot School of Hairdressing (1998-01 – 1998-07)

Kenya Certificate of Secondary Education in KCSE – Lugulu Girls High School (1990-01 – 1993-12)