Yosri Fatnassi

Motivated and professional individual with experience in passenger transportation, customer service, and sales. Holder of a Category D Bus Driving Licence with experience as a Bus Driver in Tunisia. Currently working as a Sales Officer in Dubai.

Strong communication, customer service, and problem-solving skills with the ability to interact professionally with customers, resolve issues efficiently, and provide effective solutions. Committed to safety, reliability, and delivering high-quality service.

Bus driver - Gare routière Kairouan - Kairouan

(2021-12 - 2023-10)

• Safely transported passengers on scheduled routes.
• Ensured passenger safety, comfort, and satisfaction.
• Assisted passengers and responded professionally to their needs.
• Maintained punctuality and compliance with transport regulations.
• Performed daily vehicle inspections and safety checks.
• Managed challenging situations calmly and professionally.
• Provided excellent customer service while maintaining a safe travel environment.

Sales Officer - Twin advertising llc - Dubai

(2023-12)

• Build and maintain strong customer relationships.
• Identify customer needs and provide suitable solutions.
• Handle customer inquiries and resolve issues professionally.
• Deliver excellent customer service and ensure customer satisfaction.
• Communicate effectively with customers from different backgrounds.
• Coordinate with different departments to ensure smooth operations.
• Demonstrate strong problem-solving and decision-making skills.
• Support business growth through professional customer engagement.

Bachelor degree - Lycée pilote Carthage (2019-09 - 2020-06)