Agentic Commerce Specialist

Lead end-to-end solution delivery for Agentic Commerce deployments, from scoping through go-liveWork directly with risk and compliance teams at customer organizations to define workflows, configure policies, and validate outputsTranslate merchant risk, chargeback, and dispute management requirements into product configurations and implementation plansServe as the domain authority for merchant acquiring risk within the product team, informing roadmap decisions with operational knowledgeAct as the primary point of contact with LLM partners, managing the relationship, aligning on use cases, and coordinating joint development effortsManage implementation timelines, customer expectations, and cross-functional dependencies during deploymentDocument learnings from implementations to improve onboarding materials, playbooks, and product defaults‍Requirements: 5 years of experience in merchant risk, payment operations, or chargeback and dispute managementPrior experience in a solutions, implementation, or technical account management role at a payments company, acquirer, or risk platformDeep understanding of the merchant lifecycle: onboarding, underwriting, monitoring, chargeback representment, and dispute resolutionExperience working with or alongside LLM providers (e.g., OpenAI, Anthropic, Google DeepMind) in a product or solutions capacityAbility to work across product, engineering, and customer-facing teams without formal authorityStrong written and verbal communication; able to translate operational complexity into clear requirementsExperience with hybrid work environments and managing multiple customer implementations simultaneouslyThis position is open to all candidates.