Client Enablement Associate

You will join the Client Enablement (CE) team, working to build a seamless customer product onboarding and configuration experience for customers across the EMEA and globally. In this role, you will work with various internal stakeholders to ensure client accounts are ready for transaction and that client transactions can be processed smoothly in production environments. You will partner closely with Commercial, Solution Engineering, and Product teams to configure pricing and account capabilities, while identifying opportunities to improve the onboarding experience at scale.

The CE team is small but business critical, and you will play a key role in providing a positive initial experience with the platform as the EMEA business continues to grow. Responsibilities:Be a key source of knowledge on configuration topics across product domains for both pricing and capability configuration details.Work with account executives to amend account pricings per the commercial teams request.Co-work with solution engineers globally to gather, validate, and apply configuration requests to enable capabilities suiting client business and technical needs.Collaborate closely with commercial, operations, and product teams to gather, evaluate, and improvement opportunities within platform client onboarding processes.Develop and manage on-shore functional programs and projects that enable EMEA operational and organisational goals.Maintain and update customer account settings and pricing throughout the lifecycle of their relationship , ensuring accuracy and consistency across configurations.Requirements: Were looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:A minimum of 5 years of professional experience in the payment industry or operations at a technology company.Ability to rapidly understand new products and demonstrate adaptive problem-solving skills.Strong communication skills and customer service consciousness.Attention to detail with strong follow-up and good judgment.A strong team player who thrives working in close collaboration with other teams across time zones.This position is open to all candidates.