Customer Support Manager

We are leading a RADAR REVOLUTION, driving a zero-road-fatality reality by enabling truly safe driver-assist systems and paving the way for a fully autonomous-driving future. We are looking for a Customer Support Manager to join our business group. In this role, you will lead our customer-facing technical organization, ensuring successful adoption, integration, and long-term satisfaction of customers using our products.

The role combines team leadership, technical oversight, and program governance to deliver a complete whole product solution at scale.ResponsibilitiesLead and manage a team of Application Engineers from different technical disciplines (HW, SW, System).Own overall customer success across multiple accounts, acting as an escalation point for complex technical and program issues.Drive high-quality technical support, system integration, and validation activities.Define and scale support processes, tools, and best practices to support growing customer base.Ensure delivery of a complete solution (product, documentation, tools, training, and support).Collect, prioritize, and represent customer feedback to Product and R&D.Collaborate closely with R&D, Product, Sales, and Operations to align on customer needs and company goals.Build strong customer relationships and ensure high levels of satisfaction.Requirements: RequirementsB.Sc in Electrical Engineering, Computer Engineering, or similar.7 years of experience in customer-facing technical roles.Proven experience leading teams or managing technical/customer support organizations.Strong understanding of multidisciplinary systems (hardware, software, system-level integration).Experience working with customers in complex hardware/IC/system environments.Excellent leadership, communication, and problem-solving skills.Ability to manage multiple customers, programs, and priorities simultaneously.High proficiency in English.Preferred Qualifications:Experience in Radar / Automotive / ADAS / Communications or similar domains.Background in ASIC, system architecture, or software architecture.Experience scaling support organizations in startup or high-growth environments.Familiarity with system integration, simulation, and validation processes.This position is open to all candidates.