Cyber Security Support Engineer

we are looking for a Cyber Security Support Engineer.As a Cyber Security Support Engineer, you will be responsible for answering customer tickets, investigating problems and working with the relevant teams to resolve them, checking and validating findings and vulnerabilities found in the system, and supporting the customer success team with issues of customers.Work Days: Monday-Friday:Resolve product or service issues by understanding the customers request/claim, determining the cause of the issue, selecting and explaining the best solution, expediting the correction or adjustment, and following up to ensure a satisfactory resolution.Work on complicated problems and come up with a resolution.Collaborate directly with R&D, Product Management, and Security Research to address product bugs and improve product design for long-term supportability.Access Management - Check and validate new users and access levels.Maintaining our knowledge base and AI information data.Lead initiatives to optimize support team workflows, tools, and processes to significantly boost productivity.Support and manage the continuous systems that associate domains and IPs to our customer companies.Requirements: 4 years of experience providing advanced technical support or escalation engineering for B2B SaaS solutions, preferably Cybersecurity.High level of verbal and written communication skills in English - a must.Strong technical capabilities in modern operating systems, Networking (TCP/IP, routing, DNS architectures, SSL/TLS), Web Application Firewalls (WAF), and multi-tier Database architectures (SQL/NoSQL) & Web Cyber Security realm.Superior hands-on troubleshooting capabilities, great analytical skills, absolute independence, and an advanced ability to multitask and manage high-priority incidents calmly under pressure.Bachelors degree and additional work experience or Cyber courses/certifications (CISSP, Certified Ethical Hacker, CCNA, or Security ).Independent and self-learning, with the ability to manage multiple priorities effectively.Customer-service oriented, with strong client-facing and communication skills.Experience working with Salesforce, Intercom, or other customer support systems.Previous experience in Security Operations (SOC), cybersecurity analysis, or other relevant technical cybersecurity roles - an advantage.This position is open to all candidates.