Delivery Manager

We are looking for a Delivery Manager to join our growing Delivery team, taking responsibility for delivering our product from installation through to operational systems in secure environments. This is a highly technical role with managerial responsibilities, where you will be actively involved in hands-on product installations, from the server to software, and lead the entire delivery process. This includes preparing supporting documentation, coordinating with the client to ensure site readiness, and leading pre-installation planning.

The role also requires working with server rooms, virtual environments, and practical experience in configuring and troubleshooting network and communication systems.The role includes international exposure and project management across global markets (e.g., Singapore), with approximately 40% travel expected.What Youll DoLead and manage the product delivery process - installations, configurations, testing, and ongoing maintenance.Perform hands-on installations of the product, from the server to software systems.Oversee installations in the field and provide technical support as needed.Prepare and deliver systems according to customer-specific documentation sets and checklists.Collaborate with R&D to ensure smooth integration and product delivery.Contribute to defining processes and maintaining system stability in secure environments.Monitor the progress of projects and ensure timely delivery.Manage post-delivery support activities, including troubleshooting and issue resolution after the system is operational.Ensure ongoing customer satisfaction by providing continuous support and serving as a point of contact post-implementation.Coordinate delivery projects across international markets, requiring awareness of cross-cultural collaboration and global work practices.Utilize project management tools (e.g.,ClickUp JIRA, Trello, Asana) to track delivery status and maintain clear communication with all stakeholders.Maintain organized documentation of system versions, configurations, and part numbers (P/Ns) for all customer deliveries, ensuring accurate traceability and release records.Requirements: Significant experience in managing the delivery/installation of technical solutions - minimum of 5 years.Strong technical background with experience working directly with server rooms, and network installations.Experience working with hardware-based systems.Deep understanding of networking and the ability to troubleshoot and resolve complex network issues.Experience in creating technical documents, presentations, and explaining technical processes to various audiences.Excellent English communication skills - both written and spoken.Ability to work under pressure and manage multiple projects simultaneously.Hands-on approach and deep technical understanding - initial phase of the role will involve performing installations personally.This position is open to all candidates.