Developer Support Engineer

Were looking for a Developer Support Engineer to join our growing team in Tel Aviv. In this role, youll become an expert in our products and serve as a key technical point of contact for both customers and internal teams. Youll have a direct impact on customer satisfaction and product quality by resolving complex issues and working closely with R&D, Product, and Business teams.This is an opportunity to deepen your technical knowledge, build cross-functional partnerships, and drive meaningful improvements in both user experience and internal processes.

Join us and be part of a team where your ideas, initiative, and technical skills will make a real difference.What you'll be doingInvestigate complex technical issues and identify root causes and solutions using diagnostic tools.Provide high-level technical support to strategic customers and internal teams.Collaborate closely with R&D and Product teams to escalate and resolve issues and improve product functionality.Create and maintain internal documentation and knowledge base articles.Deliver technical training to other teams and support cross-functional projects.Requirements: Proven ability to troubleshoot and analyze system and application-level issues.Hands-on experience with SQL/BigQuery and data analysis in Excel.Ability to learn and understand complex systems and technologies quickly.Excellent communication skills in English, both written and verbal.Highly self-motivated and accountable, with strong organizational and time management skills.You might also haveExperience with tools such as Charles Proxy and Postman.Previous experience in technical support, QA, or data analysis roles.Background in a technical or scientific field such as Computer Science, Industrial Engineering, Biology, or Physics.This position is open to all candidates.