Developer Support Engineer

we are looking for a talented Developer Support Engineer (suitable for a Student Position) to join our team to help us support our growing global customer-base. we turn logistics from a bottleneck into a strategic advantage. Our unified platform transforms fragmented operations into seamless, scalable execution empowering businesses to meet demand with speed and precision.RESPONSIBILITIES:Investigate & Resolve technical issues escalated from support agents.Identify the root cause for issues.Analyze system logs and dashboards to streamline troubleshooting.Develop scripts for debugging and automating.Reproduce customer scenarios for resolving relevant bugs/features.Maintain and improve a knowledge base of known issues and solutions. The position includes liaising with CS, QA, Delivery and Sales teams.Requirements: Currently pursuing a BSc or equivalent in Computer Science, Computer Engineering, or a related technical field.Work is in shifts during the afternoon/evening hours.Ability to work flexible hours and weekends, minimum 4 shifts per week.English at a high level/excellent proficiency - a must!Strong technical software-related debugging skills (Log analysis, root cause analysis, stack trace reading).SQL knowledge and hands-on experience (complex queries and deep data analysis).Be able to adapt and react quickly and with a clear head in troubleshooting situations.BONUS POINTS FOR:Ability to read and debug code in Java and Angular.Experience with tools such as Postman.Familiarity with ticketing systems such as Jira and Hubspot.Hands-on experience in technical roles (e.g., Tier 3 Support, NOC, Production Engineer, or Junior DevOps/SRE).This position is open to all candidates.