GSD Representative לחברה היושבת בת"א

About the JobJoin Radware's Global Service Desk team and provide IT support to employees worldwide. In this role, you'll troubleshoot technical issues, resolve support tickets, and deliver excellent customer service while working in a global environment.What You'll DoTroubleshoot and resolve hardware, software, network, and operating system issuesProvide remote IT support using remote desktop toolsAssist users via ticketing system, phone, and emailHandle employee onboarding and offboardingManage IT assets and related infrastructureCollaborate with senior IT administrators on complex technical issuesDocument solutions and help improve IT support processesRequirements: What Do You Need to Have?Minimum of 2 years of hands-on IT support experienceStrong communication skills and the ability to explain technical concepts clearly to end usersAdvanced troubleshooting skills for both familiar and unfamiliar technologiesExcellent written and verbal communication skills in EnglishStrong time management and prioritization skillsTechnical Experience RequiredHardware support (PC/Laptop installation and internal troubleshooting)Microsoft technologies (Office 365, SharePoint, OneDrive, Outlook, etc.)User and identity management (Azure / Entra ID, Active Directory, MS Exchange, Exchange Online)Basic network troubleshooting and connectivity issues (DNS, VPN, Wi-Fi, LAN)Operating systems: Windows 11, macOS, LinuxThis position is open to all candidates.