IT Operations Manager

As we continue to grow globally, we are looking for an experienced, hands-on IT Manager to own and scale our internal IT operations, infrastructure, and employee technology experience.About the Role:This is a highly impactful role responsible for the day-to-day operation, reliability, and scalability of our IT environment across offices and remote employees globally.We are looking for someone who combines strong technical expertise with operational ownership and excellent service orientation. The ideal candidate has experience managing IT infrastructure, networking, endpoint management, SaaS administration, and vendor coordination in a fast-paced environment.This role will serve as the primary owner of internal IT operations and partner closely with Security, HR, Facilities, external vendors, and our counterparts at Element, our parent company, to ensure alignment across shared systems, infrastructure, and IT initiatives.Responsibilities:IT Operations & SupportOwn internal IT operations and employee technical support globallyManage onboarding/offboarding processes, endpoint provisioning, and access managementTroubleshoot and resolve escalated hardware, software, connectivity, and infrastructure issuesEstablish and improve IT processes, documentation, and support workflowsNetwork & Infrastructure ManagementManage office network infrastructure, wireless environments, VPN connectivity, and related vendorsTroubleshoot network performance, connectivity, and reliability issues across office and remote environmentsPartner with external providers on network architecture, escalations, and ongoing optimizationSupport SaaS platforms, identity/access systems, and cloud-managed infrastructureEndpoint ManagementAdminister MDM and endpoint management platforms (e.g. Kandji)Partner closely with Security team on endpoint compliance, VPN/SASE solutions, device security, and access controlsHelp implement and maintain IT security best practices and operational policiesCross-Functional & Vendor CollaborationManage relationships with external IT vendors and service providersWork closely with IT and Security stakeholders at Element to coordinate shared infrastructure, policies, escalations, and support processesLead IT improvement initiatives and infrastructure projectsDrive operational maturity, scalability, and reliability across the IT environment.Requirements: 5 years of experience in IT operations, systems administration, or internal IT infrastructure rolesStrong experience supporting macOS environmentsHands-on experience with:Networking and wireless infrastructureVPN/SASE technologiesMDM platforms (Kandji, Jamf, etc.)SaaS administration and identity managementEndpoint security and IT operations best practicesExperience managing external IT vendors and escalationsStrong troubleshooting and problem-solving skills across systems, networking, and end-user environmentsExcellent communication and stakeholder management skillsAbility to operate independently and take full ownership in a fast-paced environmentNice to Have:Experience in high-growth startup environmentsFamiliarity with Fortinet, Google Workspace, or Harmony SASEExperience supporting hybrid/global teams.This position is open to all candidates.