IT Support Engineer

We're looking for a proactive and customer-focused IT Support Engineer to join our Global IT team and help deliver an exceptional technology experience for employees across our global hybrid organization.This is an excellent opportunity for someone early in their IT career who enjoys solving technical problems, supporting end users, and working with modern enterprise technologies including Microsoft 365, Intune, Entra ID, Windows, and macOS.If you're passionate about technology, love helping people, and are eager to grow within a global cybersecurity company, we'd love to meet you.What You Will OwnPrepare, configure, and deploy Windows and macOS laptops for new employeesSupport employee onboarding and offboarding, ensuring a seamless IT experienceProvide first-line technical support for hardware, software, Microsoft 365, email, VPN, printing, and connectivity issuesManage user accounts, permissions, and application access across Microsoft Entra ID and Microsoft 365Enroll and manage devices using Microsoft Intune or similar endpoint management platformsTroubleshoot laptops, monitors, docking stations, Wi-Fi, peripherals, and workplace technologySupport password resets, MFA, VPN access, and identity-related requestsTrack incidents and service requests through the IT ticketing system while maintaining excellent customer serviceMaintain accurate inventory of laptops, accessories, licenses, and IT assetsDocument technical procedures, troubleshooting guides, and knowledge base articlesEscalate infrastructure, cloud, networking, and security issues when appropriateHelp maintain a secure, reliable, and efficient IT environment for employees worldwideRequirements: 2+ years of experience in IT Support, Help Desk, Desktop Support, or a similar technical roleHands-on experience supporting Windows and macOSExperience configuring laptops, installing software, and troubleshooting end-user issuesFamiliarity with Microsoft 365, Outlook, Teams, OneDrive, and SharePointBasic knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN)Familiarity with Microsoft Intune, Entra ID, or Active Directory is a strong advantageUnderstanding of endpoint security, antivirus solutions, software updates, and device managementStrong customer-service mindset with excellent communication skills in EnglishOrganized, detail-oriented, and eager to learn new technologiesAbility to prioritize multiple requests while delivering a great employee experienceThis position is open to all candidates.