Junior Technical Support

We are looking for a Technical Support representative to provide Technical Support to the companys customers through phone and digital channels (chat / email / ticketing system ).Handle technical issues, operate systems, guide users, and deliver professional and courteous solutions while meeting service goals and response time SLAsResponsibilities: Provide phone and digital support to company customers Diagnose and resolve technical issues at various levels Guide and train users on systems and services Document support requests in CRM / helpdesk systems Collaborate with internal teams to resolve complex issues Comply with service procedures, quality standards, and response timesRequirements: Strong technological orientation and ability to learn quickly Proficiency in a computerized environment and Microsoft Office applications - mandatory High verbal and written communication skills in Hebrew High service awareness, patience, and excellent interpersonal skills Ability to work independently and as part of a teamOn-call rotation among team membersThis position is open to all candidates.