Retention Representative

Join a team where you can make a real impact by keeping customers connected to a product they love. were looking for driven and empathetic individuals to join our Retention team and help our global customers continue their journey of family discovery.As a Retention Representative, your primary role is to engage with paying customers who have requested a refund for their annual subscriptions, understand their concerns, and offer tailored solutions to retain them as valued members. Additionally, you will be responsible for promoting long-term subscription options that meet our customers needs.Requirements: A fluent English speaker, additional languages are an advantageExperienced in sales or retention (telemarketing experience is a plus)A fast learner and problem-solverMotivated, independent, and proactiveThis position is open to all candidates.